Marketing and Move In Coordinator

Emerald Heights•Redmond, WA

8d•Onsite

About The Position

Emerald Heights, a 5-star retirement community in Redmond, Washington, is seeking a Marketing & Move In Coordinator to support its marketing and sales efforts, including facilitating resident move-ins and move-outs. This role involves managing the marketing office, coordinating events, maintaining the database, generating reports, and providing general office management support. The community offers a full continuum of care, from independent living to assisted living, skilled nursing, and memory care, with a dedication to providing the best senior living experience in the Puget Sound area.

Requirements

Must possess, as a minimum, a high school diploma.
At least two years’ experience in working with the public in face-to-face interaction, preferably with a senior adult population.
Experience and strong computer skills with Microsoft Office: Word, Excel, Outlook, PowerPoint and database management for statistical reporting.
Sensitive and responsive to prospects’ and resident’s needs.
Tactful and courteous when dealing with residents and staff.
Good judgment and decision-making skills.
Ability to maintain confidentiality.
Ability to deal with multiple priorities/demands.
Professional demeanor and appearance.
Effective oral and written communication in English.
Excellent organizational skills.
Ability to learn and troubleshoot other computer software programs as needed (i.e., customer management database).
Able to work a flexible schedule to support occasional weekend move-ins and periodic after hours’ events as needed.
All Emerald Heights employees must pass a criminal background check and other pre-employment requirements.
We are an E-Verify employer.
Emerald Heights is an equal opportunity employer.

Responsibilities

Works closely with the marketing staff in a team environment.
Assist Marketing Director with the implementation of the annual marketing plan.
Performs initial data input and ongoing maintenance of accurate records in the marketing information database system, including prospect leads, mailing lists, future resident list, and independent/residential inventory, as well as hard copy files as appropriate.
Manages selection process for new resident’s apartments and coordinates refurbishment completion with facilities team and vendors utilizing available computer software.
Manages the rotation system for distribution of incoming inquiry calls and new leads.
Manages the move in process once an apartment has been reserved.
Coordinates the logistical details of marketing events including mailings, RSVPs, room reservation, food, décor, equipment, etc.
Assists with and participates in marketing events and open houses as requested.
Provides marketing staff with administrative, logistical and procedural office support.
Coordinates the logistical details of obtaining medical records for new residents including faxing signed health authorization forms, follow-up with clinics and medical records departments, bringing records to Clinic nurse, scheduling appointments with clinic nurse and new residents etc.
Produces accurate and timely marketing activity and sales reports for distribution to staff, consultants, and board of directors
Processes and records Future Resident and residency deposits, cancellations, transfers, etc.
Monitors, coordinates, and replenishes inventory of marketing and move-in/out materials and supplies.
Monitors and ensures regular and timely routing and distribution of hardcopy communications to and from the marketing office.
Coordinates the efficient operation and maintenance of the shared marketing/resident services work spaces.
Serves as key operator for the operation and timely maintenance/repair of marketing office equipment.
Ensures that marketing office supplies are ordered, stored, and distributed properly.
Coordinate with future residents and their families, movers, and EH staff to ensure a smooth move-in process.
Issue keys/fobs to apartment/mailbox/entry doors to residents at time of residency.
Ensure delivery of welcome gift and box lunch(es) to new residents, including new resident information package.
Personally visit with new residents on day of move-in, or shortly thereafter.
Lead person to manage in-house moves to Corwin Center, coordinates with family members and furniture and thrift store liaisons and completes final walk through of apartments.
Completes various administrative projects as directed by supervisor.
Gives prospect and public relations tours when marketing and sales staff are not available.
Participates in marketing strategy planning meetings as requested.
Participates in staff meetings and resident functions as appropriate and requested.
Complies with Emerald Heights’ policies.
Other duties as assigned.

Benefits

100% paid medical, dental and vision
employer paid life insurance and AD&D for employees working 30+ hours/week
Option to buy-up life insurance
Flexible Spending account for medical reimbursements
Flexible Spending account for childcare reimbursements with a $500.00 rollover feature (No Rollover on childcare)
Option to purchase Long Term disability insurance
Eligibility for benefits begins the first of the month following 30 days of employment.
Enrollment in company’s 403(B) plan (Eligibility on 403b – 20+ hours per week)
Company matches 50 cents for every dollar saved up to 10% of your annual salary in the 403(B) plan.
Matching begins the first of the quarter following 1 year of employment.
Full-time employees are eligible to accrue up to 16 paid time off days
6 paid holidays
3 personal days
Pro-rated paid time off is available to part-time employees.
Tuition reimbursement
Employee Discount Program
Employee Assistant Program (EAP) through Wellspring Family Services
Gym/Pool access
Free Parking
Free meal
Beautiful walking paths around the community