Marketing and Client Experience Coordinator - 100 Ways

Canada Gold • Vancouver, BC

5d • CA$23 - CA$25 • Onsite

About The Position

This role sits at the intersection of Marketing and Client Experience, supporting both the day-to-day execution of social media and the client experience in-store, through phone, email and online inquiries. This role is in person 5 days a week. The client care team is at the center of the 100 Ways client experience and ensures every client feels valued, supported and confident in their purchase and ongoing relationship with 100 Ways. Understanding how clients engage with our pieces, what draws their attention, and the questions they ask makes for a better brand. This role is designed to connect those insights directly to what we create and share on our marketing channels. You will play a key role in maintaining our social presence, creating content, engaging with our community, and ensuring a seamless connection between our digital channels and in-person experience. We're intentionally looking for someone who is excited by both sides of the role. If you're only interested in marketing or only interested in retail, this likely isn't the right fit. But if you love the idea of combining creativity with genuine human connection, we'd love to hear from you. This role works alongside our Social & Content Specialist and other marketing team members to ensure organic content aligns with broader brand campaigns.

Requirements

• Genuine excitement for both content creation and in-person client experience
• 1–2 years of experience in marketing, social media or content creation
• Proficiency with Shopify, Google Workspace, and social media platforms
• Comfortable shooting and editing content (iPhone and/or basic camera equipment)
• Strong communication skills, both written and verbal
• Organized, with attention to detail and the ability to manage multiple priorities
• Strong responsiveness and comfort engaging with customers online and in person
• A proactive mindset, you naturally look for what could be created, improved, or tested

Nice To Haves

• Previous experience in retail, e-commerce, or customer service preferred
• Passion for jewelry, design, or luxury goods is an asset.

Responsibilities

• Execute day-to-day social media across Instagram, TikTok, and occasionally Pinterest
• Capture and create content (photo + video), including product features, behind-the-scenes, and short-form video
• Edit and prepare content using tools such as Edits, CapCut, Canva, or similar
• Publish content, including captions, tagging, and scheduling
• Monitor and respond to DMs, comments, and social inquiries in a timely and brand-aligned manner
• Proactively suggest content ideas, trends, and opportunities based on what you’re seeing online and in-store
• Support implementation of social automations (DM flows, comment triggers, etc.) in collaboration with marketing
• Maintain content organization and asset library
• Capture relevant content opportunities from showroom interactions when appropriate
• Own day-to-day social media engagement including responding to comments and direct messages in a timely and brand-aligned manner.
• Design, implement, and refine engagement automations (DM flows, comment triggers, and similar tools) to grow social engagement
• Proactively identify opportunities to convert social engagement into appointments and sales
• Build relationships with relevant creators, accounts, and community conversations to strengthen brand presence and visibility
• Monitor engagement trends and flag opportunities or issues to leadership
• Welcome and assist clients in the showroom, by phone, and digitally in a warm, professional, and knowledgeable manner
• Support client inquiries related to products, orders, repairs, and services
• Assist with appointments, follow-ups, and day-to-day client communication
• Support order coordination, including pickups, shipping, and basic processing (returns, exchanges, etc.)
• Maintain accurate client records and order notes to ensure a seamless experience through Shopify platform
• Help ensure the showroom and client areas are clean, well-presented and aligned with brand standards
• Represent 100 Ways with professionalism and uphold brand standards

Benefits

• $23-$25/hour + performance-based customer service bonuses
• Comprehensive medical and dental benefits
• Company RRSP matching program.
• 2 Weeks Vacation
• Paid, hands-on training in a unique and growing industry
• A supportive, team-oriented environment where your growth matters

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed