Marketing Admin Supervisor

Wyndham Hotels & Resorts•Phoenix, AZ

2d•Onsite

About The Position

As a Marketing Admin Supervisor for Travel + Leisure co., this person will be responsible for delivering quality support for our Sales and Marketing processes. This person not only provides exceptional support to all guests and business partners, but also ensures that same level of service is met by their team. This person is responsible for the implementation and adherence to operational processes and procedures, protection of company assets, deployment of new initiatives, and cultivating partnerships with all teams onsite. As part of the Business Operations team, this individual helps support the steps to put the world on vacation and make memories of a lifetime!

Requirements

Proficient in Microsoft Suite
Availability to support business throughout weekends and holidays
Experience delivering outstanding customer service

Nice To Haves

Experience leading teams or influencing others preferred (not required)

Responsibilities

Deliver exceptional and consistent customer service to our guests, business partners, and team
Implement new processes to improve customer service
Protect data when interacting with our guests to ensure they receive the best experience with us
Protect and audit company assets by consistently adhering to our policies and procedures
Ensure your team is up to date on all operational procedures that govern our business
Lead and/or coordinate the training of new hires and new business initiatives
Design and execute daily, weekly, monthly, or quarterly reporting needs while identifying business trends
Consistently leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise and escalate appropriately to leadership
Help guide your team members to build their personal brands and demonstrate how they can successfully leverage their resources