Market Vice President

Bunzl Career•Kansas City, MO

2d•Onsite

About The Position

The Market Vice President is responsible for leading a regional group of 5 warehouse locations. The role requires strategic planning, vendor relationship management, improving efficiency, increasing profits, and partnering with leaders across the business. Success is measured through P&L management, service excellence, customer satisfaction, and business execution. The primary objective is to drive profitable growth by executing the division strategy within the service organization to create a unique and superior customer experience. Location: onsite Kansas City, MO

Requirements

Bachelor's degree is required; MBA is preferred
Minimum of 7 years of general management leadership experience with a proven track record excelling in competitive markets and 2 years experiences in a GM-level leadership role
Substantial experience successfully managing and supporting challenging business cycles, building yearly plans for a business and delivering on revenue, margin, and cost targets on a consistent basis
In-depth understanding of the financial aspects of a business, including P&L statements is required
Executive level organizational, project management, and negotiation skills, including the ability to execute multiple initiatives autonomously
Ability to communicate at an executive level with senior leadership and executive stakeholders through interpersonal skills and presentations
Excellent knowledge on project management and negotiation tactics
Executive leadership skills with the ability to articulate ideas, delegate, direct, motivate and train staff
Demonstrated tenacity and urgency in driving business results
Ability to strategize and adjust quickly to fluid business needs and growth challenges
Ability to close deals and mentor team members to effectively achieve targets
Excellent PC skills, including Word, Excel, PowerPoint, and ability to learn new applications

Nice To Haves

Grocery, foodservice, and distribution experience is preferred

Responsibilities

Accountable for the service excellence, customer satisfaction, and business execution across the market
Manage market cost setting to optimize sales and profit growth
Collaborate with the internal Sourcing Organization on vendor cost and program negotiations
Work in a matrixed organizational structure with both direct and indirect reporting relationships, with an ability to carry out a significant portion of responsibilities through influence and collaboration, on behalf of multiple senior stakeholders
Partner with Sales leadership for the continuous pursuit of major prospective customers through relationship building and service commitments.
Collaborate on major account activities with sales leadership to increase/maintain volume and product penetration
Effectively communicate all strategic business plans to internal and external departments and customers
Responsible for the talent development of the local administrative, customer service, and operational teams
Review business practices, determine the needs of customers and team members, and identify performance opportunities to create strategies that improve overall business performance
Establish and maintain safety compliance of operational facilities and employee working environments
Prioritize the use of resources to most effectively achieve business goals
Develop and evaluate service and operational processes and procedures
Develop and execute comprehensive strategic and tactical plans to support the short and long-term plans of the organization
Communicate all customer feedback to senior leadership on product feedback and any future opportunities
Lead regular team and cross functional meetings to facilitate discussion and the sharing of innovative ideas related to operational management and service excellence
Be an agent for change. Demonstrate the ability to manage the successful and smooth transition from current to desired culture, practices, structure, and overall organizational environment
Manage service and operational teams through operational dashboards and data to evaluate team performance to maximize operational group effectiveness.
Lead group performance to consistently meet and exceed service goals
Implement directives as outlined from senior leadership
Ensure that day to day responsibilities such as inventory, market costs, D&W costs and customer experiences practices are managed to company standards
Proactively develop a world-class workforce through recruiting, selecting and growing exceptional talent, managing / coaching employee performance, motivating, and holding employees accountable
Facilitate leadership development within team, identify and foster future leaders to support business succession plans
Establish and maintain strong relationships with current and prospective customer and vendor leaders, with the intention to maintain and grow market share
Prioritize the customer experience in all activity
Develop business plans with new and existing accounts
Coordinate with cross functional teams providing feedback, research, and response for customer complaints/compliments