Market Vice President - Optum - Senior Community Care - Ohio & Indiana - Remote

UnitedHealth Group•Cincinnati, OH

3d•$159,300 - $273,200•Remote

About The Position

This Market Vice President (MVP) role directly supports Optum’s Senior Community Care (SCC) line of business, part of our national Home & Community Care Delivery (H&CCD) network, and is personally accountable for the successful execution of market-level initiatives/performance across an assigned geographic territory (region) and portfolio of long-term care facility-based products and partnerships. This highly matrixed, customer-centric, externally facing individual will be solely responsible for providing the leadership, management, and vision to drive strategic growth, ensure financial strength/performance, and achieve operational efficiency/excellence - to ensure alignment with corporate objectives while delivering a strong partner and member experience. The MVP will serve as the primary executive interface for key provider partners (e.g., skilled nursing facilities, senior housing systems, regional nursing home chains, and local care delivery partners) and lead cross-functional execution across Sales, Network/Contracting, Clinical Operations, Quality, Finance, and Analytics. An ideal candidate for this uniquely dynamic role would be someone geographically aligned within our specifically targeted growth markets of Ohio and/or Indiana – who possesses the strong executive presence and foundational background/experience in healthcare leadership specific to senior living and long-term care operations. They would need to possess exceptional execution skills, financial acumen, and the ability to lead through influence in a highly matrixed environment – while demonstrating proven success in managing large markets, driving growth initiatives, and navigating complex operational challenges. This is a full-time, remote, senior leadership position – that requires a minimum of 40 hours of dedicated, mission-focused work each week, Monday through Friday, ideally between the hours of 8AM - 5PM (EDT).

Requirements

Bachelor’s degree or equivalent combination of education and experience
10+ years of progressive leadership experience in healthcare market roles (provider, payer, post-acute, senior living, long-term care, and/or Medicare Advantage/SNP), with demonstrated P&L accountability and execution in a matrixed environment
Direct Long-Term Care and/or Medicare/Medicaid experience
Operations management experience leading multiple functions and/or sites, with responsibility for budgets and operating performance
Demonstrated success building executive relationships with provider organizations and influencing cross-functional teams
Proven contract negotiation and partner/account management experience at the executive level
Solid analytical, communication, problem-solving, and organizational skills; ability to interpret and act on financial, operational, and clinical performance indicators
Ability to travel routinely, up to 50% of the time; however, 95% of said routine travel will be within your local assigned market/territory of Ohio and Indiana, dictated on customer and business needs
Driver’s license and access to reliable transportation

Nice To Haves

MBA, MHA, or equivalent advanced degree (or equivalent combination of experience in healthcare market roles)
Direct experience with facility-based care models and/or Medicare Advantage SNP products (e.g., ISNP/IESNP), including launch/implementation or market expansion
Responsibility for pricing/contracting strategies with SNF networks and/or large post-acute chains

Responsibilities

Serve as the primary executive interface for large local key accounts and post-acute partners, cultivating C-suite relationships and leading governance forums (e.g., Joint Operating Committees)
Function as the escalation point to resolve barriers, remove friction, and ensure durable partner satisfaction, retention, and performance
Represent SCC at industry conferences, provider-hosted events, and market forums to build visibility, trust, and strategic partnerships
Own market-level performance outcomes, including growth, affordability/medical expense trends, quality, experience, and contribution margin aligned to the annual operating plan
Build and execute an integrated market strategy and annual operating plan; adjust tactics based on local market dynamics and enterprise priorities
Maintain accountability for financial and non-financial results (budgets and actuals), including operating expense discipline and business goal achievement
Align and communicate SCC’s value proposition to facility partners; coach teams on best practices in pre-calls, business reviews, and partner governance
Lead top-tier contract negotiation and renewal strategy in partnership with Network, Legal, and Finance; ensure contracting decisions align to market economics, quality goals, and compliance requirements
Partner with Network on pricing strategy and negotiation support for large accounts and strategic partner relationships
Oversee day-to-day market/site operations for a multi-state census of approximately 5,000 members, 250 skilled nursing facilities, multiple regional nursing home chains, and several strategic accounts – with expanding product offerings forthcoming - including oversight of network, sales, clinical, and administrative teams supporting market execution
Establish a strong senior leadership team (SLT) cadence for market execution (status, risks, interlocks) and drive consistent decision-making and follow-through
Synchronize resources across Clinical Ops, Sales, Network, Quality, and Analytics to deliver the market plan and resolve operational issues quickly
Drive same-store growth and identify new-business opportunities; determine the right timing and footprint for expansion based on utilization trends and partner readiness
Lead development, communication, and implementation of growth strategies and operational processes to achieve business objectives and targets
Partner with enterprise and regional leaders to scale best practices and support pilots/innovation while adapting to market-specific needs
Responsible for the measurement and effectiveness of internal and external processes, including staff effectiveness, customer profitability, and partner performance
Lead the market measurement system (dashboards/KPIs) and use data to guide corrective actions and continuous improvement
Identify and resolve complex technical, operational, and organizational problems; escalate appropriately and drive durable solutions
Foster a success-oriented, accountable, and inclusive environment within the market and across cross-functional partners
Set clear priorities, decision rights, and operating rhythms; coach leaders to execute with discipline and accountability
Develop and retain talent through coaching, performance management, and succession planning aligned to business needs
Ensure adherence to CMS/SNP requirements, enterprise policies, and contractual/regulatory obligations across sales/marketing and clinical execution
Support audit readiness and compliance monitoring; reinforce process discipline and issue management across market operations
Own and advance strategic provider partnerships with key health systems, SNFs, and post-acute networks to achieve defined market targets, including membership growth, network performance, quality outcomes (e.g., STAR measures), and cost trends within Senior Community Care products (ISNP/IESNP/MA)
Drive market presence and influence by maintaining consistent executive engagement with priority external stakeholders (provider executives, industry associations, and community organizations), translating market intelligence into actionable strategies that improve competitive positioning and accelerate growth opportunities
Lead in-market team performance and capability development, establishing clear expectations, performance metrics, and development plans; drive measurable improvements in employee engagement, retention, operational execution, and achievement of market-level KPIs
Execute within a matrixed operating model to deliver results, aligning clinical, network, operations, finance, and growth functions against defined market objectives; proactively remove barriers and ensure accountability for delivering on financial, operational, and clinical performance commitments (e.g., MLR targets, quality scores, and utilization trends)
Develop and operationalize market growth strategies, including expansion of facility-based care models and product penetration, through disciplined planning, pipeline management, and execution; deliver against defined targets for membership growth, geographic expansion, partner performance, and model scalability