Market Vice President, Hawaii

Marriott • Honolulu, HI

23h

About The Position

The Market Vice President (“MVP”) is a key member of the region’s leadership team and functions as the operational business leader. The MVP drives key initiatives and ensures market-wide implementation and execution of brand strategy and programs within their area of responsibility. This individual will partner closely with Area General Managers and property General Managers and provides leadership, resources, and influence to positively affect the overall performance of their hotels; including, financial, customer, employee and owner.

Requirements

• 10+ years of progressive experience in hotel industry preferred and prior Operations Leadership roles or GM assignments (responsibility for multiple units is preferred)
• Excellent food & beverage, event management, rooms operations, revenue management, human resources and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts, SOPs, and project management
• Demonstrated ability to operate in a matrix organization and leverage centralized organizational resources
• Ability to independently manage multiple projects simultaneously.
• Demonstrated ability to deliver results in adverse conditions when faced with complexity and ambiguity
• Experience evaluating business trends and risks and successfully developing/implementing new business programs and strategies that enhance multi-unit business performance while mitigating business concerns
• Track record of creating positive and influential owner relationships

Nice To Haves

• Ability to creatively execute against strategy and drive results; can create unique guest experiences and maximize revenue within the brand framework
• Strong organization skills
• Financial management and analytical skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting, and capital expenditure planning
• Ability to evaluate business trends, determine applicability, and modify business strategies accordingly
• Ability to manage customer preference, loyalty, and engagement
• Ability to take constructive action without relying on directions from others
• Ability to network and build relationships to grow the business
• Strong problem-solving skills; encourages new innovative solutions when appropriate
• Strong communication skills (verbal, listening, writing, presentation)
• Effective influence, consensus building, and negotiation skills
• Ability to effectively manage and support change
• Strong associate relations and customer relations skills
• Proven success in talent management and manpower decisions

Responsibilities

• Maintain brand standards and drive brand differentiation for assigned lodging brands within market
• Utilize property, continent, and centralized corporate services to ensure operational excellence
• Conduct comparative analyses and gather/share best practices in order to gain efficiency and productivity in hotel operations across the continent
• Collaborate on new hotel development while ensuring appropriate attention is given to current operations
• Deliver balanced scorecard results across area of responsibility
• Approve property and market customer engagement/guest satisfaction goals and ensure action plans are being executed
• Identify and/or innovate on solutions that increase operational effectiveness or speed to market
• Approve property and market employee engagement goals and total compensation strategies and ensure action plans are being executed
• Partner with Regional COO for selection and elimination of property GMs
• Partner with Regional COO for developing bench strength for GM level
• Partner with Regional COO for initiating the Performance Process for property GMs and conducting midyear and year-end performance reviews with GMs as well as setting goals and expectations for direct reports and ensuring accountability for successful performance
• Provide formal and informal coaching and mentoring for current and high-potential future GM talent
• Partner closely with the Regional HR team to identify future sourcing options and provide input to the broader talent management strategy
• Review sales goals and strategies in market to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market
• Develops effective revenue management strategies and sets aggressive goals that drive the market’s financial performance
• Monitor and communicate changes regarding market conditions to both supervisors and subordinates
• Leverage continent sales engines as well as initiate independent and proactive sales activities when appropriate to generate demand
• Accountable for P&L performance of market hotels
• Partner with Regional President to conduct property level financial critiques
• Partner with Regional President to take responsibility for reviewing and approving property operating budgets and CapEx plans
• Develop strategies to improve properties’ financial performance
• Accountable for cost containment and leveraging efforts within market
• Collaborate with Revenue Management, Sales & Marketing, and Finance to Effectively manage P&L
• Direct capital expenditure funds towards priorities outlined in the brand business strategy and hotel positioning
• Leverage contracts negotiated with retailers, service vendors, and other contractors to benefit the properties in market, in accordance with SOPs
• Establish and maintain relationship with owners
• Manage an effective balance between owner interests and MI interests
• Build owner loyalty through proactive communication, setting and managing expectations, problem solving, and delivering solid business results
• Maintain knowledge of loan agreements and management contract requirements for market properties
• Ensure compliance with contract, owner obligations, and reporting requirements
• Collaborate with FBP to meet with asset managers/owners for business reviews
• First level escalation for owner issues that cannot/should not be resolved at the GM level. Resolves issues his/herself or escalates to the AVP and/or COO, as appropriate

Benefits

• equal opportunity employer
• access to opportunity
• environment where the unique backgrounds of our associates are valued and celebrated
• opportunity for associates to grow and succeed

What This Job Offers

• Job Type: Full-time
• Career Level: Manager