Market Support Manager

Infinite Digital • Salt Lake, UT

7d • Hybrid

About The Position

The Market Support Manager builds healthy relationships with clients through providing quick and effective communication and advocating for the client internally to ensure campaigns and projects are completed on time, on spec, and on budget. Please note this job is currently remote however our team meets in Salt Lake City so availability to join the team in person is essential.

Requirements

• BS/MS degree in marketing or a related field. (Not required if there is enough experience)
• Recent graduates are welcome!
• Strong writing and communication skills a must.
• Proficient in email, MS Excel or equivalent, and calendar scheduling tools.
• Strong work ethic and humble teamwork mentality required.
• Availability to join the team in person in Salt Lake City is essential.

Responsibilities

• Receive incoming requests from clients and respond timely and effectively
• Facilitate internal processes needed to fulfill orders with our partners, including Insertion and change orders.
• Assist our sales and support office by gathering necessary information for successful execution of campaigns.
• Compile and communicate strategy, timelines and expectations.
• Manage all client projects from a high level, working with project managers to ensure timely completion
• Attend client calls and provide insight to sales and fulfillment
• Recommend product and service improvements based on client feedback and interaction
• Undertake daily administrative tasks to ensure the functionality and coordination of the team’s activities
• Conduct market research and analyze consumer rating reports/ questionnaires
• Employ marketing analytics techniques to gather important data (social media, web analytics, etc.)
• Update spreadsheets, databases and inventories with statistical, financial and non-financial information
• Schedule meetings and organize participants and technology
• Work with Sales, Support, and Fulfillment with ongoing internal communication
• Perform other duties as assigned

Benefits

• Medical, dental and vision benefits
• 401 K with match
• Complementary Health Advocate services such as, Legal, medical billing and work-life balance services
• Continuing Education opportunities
• Paid time off (PTO)
• Time off for Voting, Adoptions, Maternity and Paternity, Floating holidays and Bereavement
• Team Activities/Outings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level