Market Supervisor

Pyramid Global Hospitality

7d•Onsite

About The Position

The Market Supervisor oversees daily operations of Dellshire Resort’s grab-and-go marketplace and coffee bar, ensuring exceptional guest service, product presentation, and operational efficiency. This role supports the leadership team by supervising team members, maintaining product quality, and upholding brand standards that reflect the luxury, innovation, and family-adventure essence of Dellshire Resort. Dellshire Resort is a world-class, medieval-inspired destination where technology meets timeless adventure, set to open in Spring 2026. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service.

Requirements

Minimum two (2) years of supervisory experience in a coffee shop, café, or grab-and-go environment required.
Strong leadership and communication skills with a hands-on management style.
Proven ability to motivate, train, and coach a team.
Knowledge of specialty coffee preparation, POS systems, and inventory control.
ServSafe, Food Handler, and Alcohol Service Certifications required (or ability to obtain prior to start).
Proficient in Microsoft Office and basic reporting tools.
Must be able to work flexible hours including early mornings, evenings, weekends, and holidays.

Responsibilities

Supervise daily operations of the Market/Coffee Shop including opening and closing procedures, inventory, cash handling, and guest service standards.
Lead, train, and motivate team members to ensure consistent delivery of friendly, efficient, and professional service.
Ensure all food and beverage products are prepared, stocked, and displayed according to brand and safety standards.
Maintain cleanliness, organization, and visual appeal of all front-of-house and back-of-house areas.
Oversee POS transactions, manage daily sales reports, and ensure compliance with financial procedures.
Monitor inventory levels; assist with ordering, receiving, and proper storage of products.
Communicate effectively with leadership and other departments to support smooth operations and guest satisfaction.
Handle guest inquiries, feedback, and complaints with professionalism, resolving issues promptly.
Support barista and cashier duties as needed during peak times.
Ensure compliance with all health, safety, and sanitation regulations.
Assist with scheduling, payroll verification, and labor control in alignment with business demands.