Market Supervisor

Global Partners LP•Framingham, MA

6d•Onsite

About The Position

As a Market Supervisor, you play a vital leadership role in supporting store operations and inspiring a team committed to excellence. You’ll lead by example—delivering outstanding Guest service, ensuring food safety and quality standards, maintaining operational excellence, and fostering a positive, collaborative work environment. Whether coaching associates, assisting with daily production, or engaging directly with Guests, Market Supervisors model professionalism, accountability, and hospitality in every moment. If you’re ready to lead with purpose, develop a great team, and help bring the Alltown Fresh experience to life, we’re ready to welcome you. At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Requirements

Proven leadership skills with the ability to motivate and guide a team.
Strong communication and problem-solving abilities.
Working knowledge of food safety, sanitation, and operational best practices.
Basic math and computer skills for inventory, transactions, and reporting.
Reliable, flexible, and able to work varying schedules, including nights, weekends, and holidays.
Commitment to creating a welcoming environment and upholding Alltown Fresh brand values.
Ability to lift up to 50 pounds using proper lifting techniques.
Frequent standing, walking, bending, and reaching throughout shift.
Ability to traverse all areas of the store.
Occasional desk/computer tasks may be required.
Prolonged periods of standing and occasional lifting of products such as beverages, milk crates, and packaged goods.
Frequent exposure to cold, heat, wet surfaces, and food allergens.
Standing, bending, and lifting throughout shift.
Use of food service equipment and point-of-sale systems.
Fast-paced retail environment requires attention to detail and accuracy.
High School Diploma

Responsibilities

Lead, coach, and motivate Market Associates to deliver consistent, high-quality Guest experiences.
Assist in training new team members on Alltown Fresh standards, safety procedures, and operational processes.
Provide ongoing feedback, recognition, and support to promote team growth and engagement.
Act as a role model for professionalism, positivity, and brand values.
Support scheduling, delegation, and shift coverage to ensure smooth operations.
Ensure best-in-class Guest service is consistently delivered across all interactions.
Greet Guests warmly and ensure staff provides sincere, personalized service.
Resolve Guest concerns promptly and professionally.
Support the implementation of sales initiatives and promotions to drive revenue.
Maintain an active presence on the sales floor to monitor service standards.
Oversee preparation and presentation of all fresh, grab-and-go, and made-to-order food offerings.
Ensure all food safety, sanitation, and allergen protocols are consistently followed.
Monitor product quality, rotation, and merchandising to uphold freshness and visual standards.
Support daily prep, production, and cleaning checklists, ensuring completion and accuracy.
Coordinate with vendors and team members to maintain proper stock levels and variety.
Oversee daily operations, including opening/closing procedures, cash handling, and inventory control.
Operate and supervise the point-of-sale (POS) system to ensure transaction accuracy.
Support inventory management through ordering, receiving, and auditing product levels.
Maintain store appearance and cleanliness to Alltown Fresh brand standards.
Communicate effectively with management regarding operational needs, challenges, and successes.
Ensure a safe, secure, and compliant store environment for Guests and Associates.
Enforce adherence to safety, sanitation, and environmental guidelines.
Report and document any workplace accidents, injuries, or safety concerns immediately.
Conduct regular safety checks and support ongoing team training in compliance standards.
Uphold cleanliness and organization throughout the store’s interior and exterior.