Market Research Manager, Customer Experience

Ipsos • Toronto, ON

36d • $60,000 - $65,000 • Hybrid

About The Position

As a Market Research Manager, you will play a key role in supporting the
provision of strategic insight to our clients in the delivery of research
services. In this role, you will work with clients to understand their business
issues and needs in order to develop and design appropriate solutions while
building and maintaining strong client relationships. You are conversant in
research design, with experience coordinating key market research projects from
start to finish. Our ideal candidate is an innovative thinker possessing both
drive and intelligence, with a passion for matching science with insight.

Requirements

• 2 plus years’ experience in a research environment
• Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
• Ability to work quickly and accurately while maintaining strong attention to detail
• Strong research, analytical, interpersonal, and problem-solving skills
• Ability to draw insights and tell a story with data
• Highly motivated, self-directed & possess a driven personality capable of working within tight deadlines
• Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information
• Excellent written & verbal communication skills
• Work well in a team environment
• Bachelor’s Degree or equivalent related experience

Responsibilities

• Project coordination and implementation: Manage multiple market research projects at once, within timeline and budgets, including working closely with colleagues in our Operations groups to oversee all operational components of projects
• Client support management: Work with clients, in consultation with your manager to assist in developing and designing appropriate solutions based on the research approaches and products that are best suited to meet their needs.
• Proposals: Assist in the preparation of proposals, delivering research design and methodological advice to our clients and designing questionnaires
• Perform data analysis and verification: prepare reports and assist in creating presentations and draw conclusions from the data results.

Benefits

• Career Development
• an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits)
• a flexible workplace policy
• a strong collaborative culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees