Market Research Interviewer

Universal Studios Hollywood • Los Angeles, CA

9d • Onsite

About The Position

The Market Research Interviewer is responsible for conducting interviews with the highest level of quality, ensuring proper administration of surveys without falsification of data or bias. This role involves performing survey research using proper interviewing techniques and adhering to strict methodologies and guidelines, while also meeting assigned quotas for survey collection. The interviewer must accurately record respondent answers, including typing verbal responses. Additionally, they are expected to promote and provide extraordinary guest service, answer questions, offer information, and provide assistance in a courteous manner. Maintaining a safe and secure environment for team members and guests, identifying and de-escalating conflicts, and providing a positive and welcoming experience are also key aspects of this role. The position requires a high level of trust and integrity to promote a safe, secure, and welcoming environment.

Requirements

• Must be 18 years old or older
• High school diploma or GED
• Customer service experience

Responsibilities

• Ensure interviews conducted are done with the highest level of quality by properly administering each survey without falsification of data and bias.
• Perform survey research by using proper interviewing techniques and adhering to strict methodologies and guidelines
• Meet assigned quota for survey collection
• Record respondent’s answer’s with 100% accuracy, including typing respondent’s verbal answers to survey questions.
• Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner.
• Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the Park upheld
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED