Market Operations Director

Duo Health • Phoenix, AZ

1d

About The Position

The Market Operations Director is a senior leadership role responsible for operational excellence and performance across a market. The role oversees market operations, supports care teams, and ensures they are efficient and aligned with Duo Health’s mission to improve patient outcomes.

As a strategic partner and member of the senior leadership team, the Director guides local operations, manages clinical and non-clinical teams, and executes initiatives to improve quality, efficiency, and patient outcomes. The position calls for a hands-on, solutions-oriented leader who can build and develop high-performing teams.

Requirements

• Must live within the geographic market.
• Ability to travel by driving within the local market up to 50% of the time.
• 10+ years of senior leadership experience managing healthcare clinical operations in a market.
• Experience with value-based care.
• Experience with in-home models of care.
• Experience leading, mentoring, and developing high-performing teams.

Nice To Haves

• Medical group experience preferred.
• Renal experience preferred, but not required.

Responsibilities

• Oversee a significant share of market management responsibilities and ensure clinical and operational excellence.
• Partner with senior leadership to define priorities, set performance targets, and advance organizational goals.
• Provide day-to-day supervision and support to Care Navigators, Social Workers, and Renal Care Managers; support Advanced Practice Providers as directed by the Market President.
• Lead, mentor, and coach the team while fostering accountability, collaboration, and continuous growth.
• Manage workforce planning, staffing, and budgeting to align resources with business needs and performance objectives.
• Identify and execute opportunities to improve efficiency, care quality, and patient satisfaction in the market.
• Build and maintain relationships with local providers and community partners.
• Ensure adherence to corporate clinical, operational, financial, brand, and experience standards.
• Collaborate with corporate leadership on performance improvement activities related to medical expense, engagement, BOI, and patient and care team experience.
• Develop and use KPIs and market dashboards to monitor outcomes, identify trends, and guide decision-making.

Benefits

• Competitive medical, dental, and vision plans.
• Paid parental leave.
• Access to free wellness and personal development courses.
• 401(k) plan with company matching.
• Paid holidays and unlimited PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed