Market Operations Analyst

U.S. Bank • Chicago, IL

3d • $71,400 - $84,000 • Hybrid

About The Position

The Market Operations Analyst provides operational support and risk management consultation for Small Business Banking teams within an assigned market or region. This role partners closely with bankers, relationship managers, and business leaders to improve operational efficiency, ensure compliance with policies and regulations, mitigate risk, and support the resolution of complex customer and operational issues. The analyst independently evaluates situations and makes time-sensitive, risk-based decisions that may have significant financial or operational impact. This individual serves as a trusted advisor, helping business partners navigate procedures, strengthen controls, and improve adherence to operational requirements. In addition, the role supports process improvement initiatives, analyzes workflows and operational challenges, develops recommendations to increase efficiency, assists with testing and implementation of system enhancements, and delivers training and communication materials to support organizational change. The Market Operations Analyst collaborates across multiple business lines, promotes a culture of continuous improvement, and helps drive positive outcomes for employees, customers, and the bank.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically four or more years of related experience

Nice To Haves

• Small Business Banking, Commercial Banking, Retail Banking, or financial services experience
• Experience influencing partners without direct authority and building strong cross-functional relationships
• Proven ability to manage multiple priorities in a fast-paced, changing environment
• Experience leading meetings, facilitating training sessions, and presenting to business stakeholders
• Advanced Microsoft Excel skills, including pivot tables and data analysis
• Experience supporting operational risk, process improvement, and change management initiatives

Responsibilities

• Serve as the primary operational support partner for Small Business Banking teams within an assigned market or region.
• Consult with business partners on risk management practices, operational procedures, and regulatory requirements.
• Analyze existing processes and identify opportunities to improve workflow efficiency, reduce risk, and enhance operational effectiveness.
• Make independent, risk-based decisions regarding operational issues and escalated situations.
• Investigate and assist in resolving complex customer complaints and operational concerns.
• Partner with regional leaders and cross-functional stakeholders to drive consistent execution of policies and procedures.
• Develop and deliver training, onboarding support, presentations, and communication materials.
• Participate in projects involving process enhancements, system improvements, compliance initiatives, and operational workstreams.
• Maintain documentation, reporting, testing plans, and project tracking tools to support operational initiatives.
• Analyze data and prepare reports that support decision-making and performance monitoring.
• Collaborate with internal partners, including risk, security, operations, and business leadership teams.
• Promote a culture of continuous improvement, customer focus, and operational excellence.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level