Market Operations Analyst (Health Plans or Managed Care)

LIBERTY DENTAL PLAN CORPORATION•Tustin, CA

11d•$80,000 - $90,000•Remote

About The Position

This role plays a key part in supporting market performance, improving workflows, and driving operational excellence across teams. The Market Operations Analyst thrives in a fast-paced environment and enjoys turning data and operational insights into meaningful action. The role is where operations, data, and strategy meet.

Requirements

Minimum Bachelor’s degree (4‑year) in Business, Healthcare Administration, or a related field
2+ years of experience in healthcare operations, process improvement, or project coordination preferred
Experience within a health plan or managed care environment is a plus
Strong analytical and problem-solving skills
Ability to interpret data and translate findings into actionable insights
Experience working with cross‑functional teams and stakeholders
Strong organizational skills with the ability to manage multiple priorities
Effective communication skills (written and verbal)

Nice To Haves

Experience with reporting tools (Excel, Power BI, SQL, etc.)
Familiarity with claims, utilization management, or provider operations
Experience with system workflows, configuration, or process design

Responsibilities

Analyze market performance data to identify trends, gaps, and opportunities for improvement
Support operational initiatives across claims, provider, and member processes
Collaborate with cross-functional teams (Claims, UM, Provider Relations, IT) to resolve issues and improve workflows
Monitor key performance metrics and develop reports to support leadership decision-making
Identify root causes of operational challenges and recommend scalable solutions
Assist with process improvement initiatives to enhance efficiency, accuracy, and compliance
Track and support implementation of system updates, configuration changes, or operational enhancements
Provide insights and documentation to support ongoing business operations and strategic initiatives

Benefits

Competitive pay structure
Savings options
Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines
Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
100% employer-paid dental coverage for employees and eligible dependents
Vision insurance with low-cost premiums for employee-only coverage and dependents
Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage
Flexible Spending Accounts for healthcare and dependent care expenses
Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance
Long-term disability coverage
Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts
Employee Assistance Program (EAP) to support mental health and well-being
Generous vacation and sick leave policies, with the ability to roll over unused time
10 paid company holidays
Tuition reimbursement for eligible educational expenses
Remote or hybrid work options available for various positions