Market Manager - Arlington/Alexandria Va Area

Capital One • Arlington, VA

18h • Hybrid

About The Position

At Capital One, we’re building a leading information-based technology company. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

The MX Experience: Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives - not the other way around. We're redefining the typical work experience, too. Our Branch team exists to enhance the financial lives of people in the communities we serve. And we're not just looking to fill open positions - we seek outgoing, passionate people who love connecting, teaching and interacting with individuals and the community and really want to be a part of this whole reimagined banking experience. As a Market Manager, you'll have the unique role of leading an Ambassador team and facilitating legendary experiences for our Customers. As the face of Capital One in the community, you'll build alliances with local organizations and collaborate with vendors to generate new business. You're more than just a manager for the Branch Ambassador team, you'll be a trusted mentor and guide for their individual development and overall team performance.

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 2 years of Retail, Sales, or Banking Experience
• At least 1 year of Management experience or at least 1 year of Supervisory experience

Nice To Haves

• Bachelor’s Degree
• 4+ years of Customer, Retail, or Financial Services experience
• 2+ years of Experience with People Management

Responsibilities

• Managing the talent and resources across an average of 1-3 branches with a team of Ambassadors, to support a large and diverse set of customers across a market.
• Traveling within district and region and supporting a cluster of locations.
• Empowering Ambassadors to think on their own when you are at another location.
• Leading by example and helping Ambassadors develop professionally, personally, and as a high-performing team.
• Maintaining the physical space and coaching Ambassadors to create a welcoming environment for customers.
• Driving continuous improvement and ensuring accountability tied to behaviors with purpose and potential.
• Growing associates skills and performance through active, continuous coaching and recognition.
• Acting as a Role model for Capital One’s Values: Excellence and Do the Right Thing while supporting branch based change management efforts.
• Servicing clients via escalations or complex sales referred by Ambassadors, and participating in performance calls with Small business and commercial partners as appropriate.
• Working with local businesses, nonprofits and charities to plan events both in and outside of the Branch.
• Showcasing what's possible in our physical space and how to easily navigate our mobile and online experience.
• Assisting customers and offering advice that's concise and easy to understand.
• Working with an energized team of Ambassadors and helping inspire teammates.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees