AVP/Market Manager

REPUBLIC BANK OF CHICAGO•Vernon Hills, IL

22h•Onsite

About The Position

The Market Manager is responsible for driving new business sales performance and fostering organizational growth by establishing and nurturing new business relationships and achieving sales targets through strategic planning and innovative business development strategies, primarily focusing on outbound business development to expand the bank’s market presence. This role also involves managing the branch's operations, ensuring profitability, risk management, and compliance with all bank policies and regulations. Additionally, the Market Manager is responsible for leading and developing the branch team, maintaining product knowledge, and providing superior customer service. The position also includes Mortgage Loan Officer (MLO) responsibilities as defined by law.

Requirements

Minimum 5 years related banking experience and/or training; or equivalent combination of education and experience.
Associate Degree or its equivalent.
Ability to perform basic math functions.
Proficient at intermediate computer skills.
Extensive contact with the public, necessitating presenting a professional image.
Ability to demonstrate good communication skills in both oral and written form.
Position requires an in-depth knowledge of business and consumer bank products, policies and procedures in order to perform duties with minimal supervision.
Requires the ability to manage and be held accountable in a sales and service results orientated environment.
Work requires the ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving.
Strong organizational skills, dependability, flexibility, and planning.
MLOs are required to be registered in the federal NMLS registry.

Responsibilities

Identify and pursue new business opportunities, leveraging market insights and trends to gain new business clients.
Drive new business client acquisition and retention, grow market share and balance sheet growth, increase non-interest income, and foster client and employee satisfaction to exceed branch sales goals.
Develop and implement effective sales strategies to meet and exceed sales goals.
Maintain and update the Customer Relationship Management (CRM) system to ensure accurate and up-to-date client information, track outbound sales activities, and achieve calling and appointment quarterly goals.
Market products and services to generate profitable revenue by calling on small businesses and networking in the community.
Partner with and refer business to all lines of business partners, including but not limited to commercial lending, real estate lending, treasury management, and investments to meet client needs.
Serve as the market leader in the local community or designated business area.
Promote the bank and branch in the community and maintain an active, visible role in appropriate organizations.
Ensure the sound operations and profitability of the branch, including effective risk management and compliance with all bank policies, procedures, regulations, confidentiality requirements, audit, security, and loss prevention controls.
Effectively and consistently communicate the goals of the bank to branch team members.
Conduct meetings as needed with the branch team to discuss the results of sales initiatives, review policies and procedures, and other bank initiatives.
Address the professional development needs of self and subordinates, including setting performance standards, monitoring results, providing training, coaching, general feedback, and complying with all personnel and management policies and procedures, including scheduled reviews, disciplinary actions, hiring, and terminations.
Manage the staffing of the branch, including recruiting, identifying talent, and interviewing the branch team.
Maintain a well-developed working knowledge of the complete line of products and services offered, ensuring the branch team is also kept up to date on new products and services.
Lead by example by providing superior customer service to both internal and external customers and demonstrating a thorough working knowledge of all aspects of the various duties assigned in the branch, including working a teller drawer, opening new accounts, accepting loan applications, and professionally resolving problems/issues.
Handle complex customer problems with professionalism, sound judgment, and decision-making.
Ensure compliance with branch standards set forth by senior management, including maintaining a well-organized and prepared work environment.
Fulfill MLO responsibilities as defined by law, including taking residential mortgage loan applications and offering or negotiating terms of a residential mortgage loan for compensation or gain.

Benefits

A competitive salary range estimated at $70,000 - $120,000 annually for this position.
Generous Paid time Off (PTO)
Health, dental, and vision insurance
Tax-advantaged FSA and HSA account options
Retirement benefits including 401k plan with discretionary matching contributions.
Childcare assistance program
Parental Leave for both primary and secondary caregivers
Short-term and long-term disability coverage
Basic Life and AD&D insurance with elective additional coverage
Mental health & wellness benefits including bank-paid Headspace meditation app subscription and access to our Employee Assistance Program
Professional growth opportunities