Chicago Market Manager

SEE Eyewear•Skokie, IL

2h•Hybrid

About The Position

SEE Eyewear is dedicated to uncovering hidden gems—not only in our exclusive, limited-edition product assortment, but also in the exceptional individuals who bring our brand to life. We believe in recruiting top talent and cultivating a diverse, sophisticated, and expert team—from our Associates and Licensed Opticians to our Field Leaders. Our curated eyewear collection is a unique, eclectic mix of the best designs, made exclusively for SEE. We hold the same standard for our people. We're committed to building a Best-in-Class team of Experts and Authorities, where career development and personal growth are foundational to our success. The Chicago Market Manager is a pivotal leadership role at SEE Eyewear, responsible for overseeing multiple store locations across the greater Chicago market and driving business performance through strategic planning, team development, and operational excellence. This position requires up to 50% travel to stores within the market. Optical experience preferred. Weekend availability required.

Requirements

Minimum 5 years of multi-store retail leadership experience
Strong business acumen and understanding of retail KPIs and retail math.
Proven track record of leading successful, results-driven teams.
Excellent communication, coaching, and interpersonal skills.
Must be able to work a flexible schedule, including nights and weekends.
Ability to stand for up to 8 hours and lift up to 30 lbs.
Proficiency with SEE's Point of Sale (POS) system.
Strong knowledge of Microsoft Office Suite (Excel, Word, Outlook).
Ability to manage payroll and scheduling tools in compliance with company standards.

Nice To Haves

Bachelor's degree or equivalent work experience preferred.
Optical experience preferred.

Responsibilities

Drive sales performance and profitability across all Chicago market locations.
Develop and implement short- and long-term business strategies aligned with company goals.
Leverage KPIs and retail metrics to identify opportunities and improve results.
Recruit, hire, and retain top talent; actively network within the Chicago community to build a pipeline of candidates.
Lead, mentor, and coach Store Managers to elevate team performance and succession planning.
Foster a culture of continuous development; encourage licensing and certification where applicable.
Set the tone for a collaborative, professional, and high-energy store environment.
Ensure all stores meet SEE's brand standards in cleanliness, organization, and visual presentation.
Monitor and maintain compliance with company policies, operational deadlines, and regulatory requirements.
Oversee scheduling, payroll management, and budget adherence across locations.
Optimize in-store processes to ensure a seamless customer and team experience.
Maintain regular communication with Store Managers through weekly touch bases and in-person visits.
Act as a liaison between stores and the Home Office (Home Base), providing clear direction and feedback.
Address issues candidly, constructively, and in real time to resolve challenges quickly.