Market Manager - DFW Area
About The Position
The Market Manager oversees the operations and results of multiple locations within a designated market. This includes operational performance, internal and external development, business relationships, customer experience, and profitability. The role provides leadership and mentoring to direct reports and leads teams effectively and efficiently. The Market Manager works with location General Managers and corporate staff to meet or exceed area business-plan objectives, develop referral relationships, and ensure locations respond to clients in a timely manner. The position requires a minimum of five years in the collision repair industry and three years of management experience. ICAR Platinum certification is preferred; an estimating license is required if applicable in the state. The salary range is $100,000–$140,000 per year, with potential bonus opportunities tied to individual or business initiatives.
Requirements
- Minimum of five years of experience in the collision repair industry.
- Minimum of three years of management experience.
- Ability to read and understand financial statements.
- Extensive estimating experience.
- Estimating license if applicable in the state.
Nice To Haves
- ICAR Platinum certification.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan across all locations.
- Coordinate and manage market activities with location General Managers, and monitor capture rates so stores make full use of opportunities.
- Hold staff accountable for shop performance, communicating the company mission, ensuring compliance with standard operating procedures, and recognizing and documenting exceptional or substandard performance.
- Coordinate load leveling across the market by holding daily calls.
- Recruit, interview, and train new hires; coach staff and resolve customer concerns to support customer satisfaction.
- Identify opportunities for employee continuing education and development, and participate in external marketing and team-building activities as requested.
- Promote safe and clean working conditions, review location audits and safety records, ensure proper use of personal protective equipment, and document managers who do not enforce safety policies.
- Work with corporate staff on external growth of the assigned market and on internal reporting and communications to meet or exceed area business-plan objectives.
- Review location performance against goals with location managers and coach them to improve performance.
- Contact claims managers and dealer accounts at least monthly.
- Conduct monthly operations reviews and in-person audits with location managers, and meet with them as requested.
- Promote, develop, and serve as a liaison with area insurance contacts and other referral sources.
- Ensure stores respond to clients in a timely manner.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
- Potential bonus opportunities tied to individual or business initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
