Market Loan Advisor

Zillow

1d•Remote

About The Position

As the Market Loan Advisor, you will be responsible for facilitating the relationship development between designated partner teams and Loan Officers to achieve the pre-approval target rate. You will cultivate and maintain relationships with real estate brokerages, agents, builders, and other stakeholders to serve as the primary connector to Loan Officers, ensuring cohesive short and long-term collaboration for Zillow Home Loans within a specific region. This role reports to the Manager, Market Loan Advisor.

Requirements

Minimum 8+ years in a sales role
Minimum 5+ years in mortgage or real estate industry
Ability to travel at least 50% of the time
Mandatory completion of the 20-hr SAFE Pre-licensing education training and successful passing of the SAFE Mortgage Loan Originator within 90 days of hire.
Real estate industry knowledge and dedication to high-quality customer service
Excellent interpersonal communication, analytical, and relationship management skills
Needs to demonstrate a strong understanding of client service and exhibit a passion for helping people
Excellent communication skills, deep mortgage process knowledge, and ability to fund loans successfully
Experience in public speaking and comfort in front of an audience

Nice To Haves

Preferred track record in handling purchase loans, working with real estate agents, and obtaining required state licensure

Responsibilities

Drive and facilitate business opportunities
Build relationships based on trust and communicate ZHL value propositions to partners and agents.
Act as a point of escalation for external partners who have concerns about shared customers.
Build brand loyalty for ZHL by ensuring a consistent mortgage financing experience.
Onboarding & training (in-market & virtual) ZHL onboarding and training for new markets, agents & partners.
Nurture & relationship building
Join partner team meetings to ensure a consistent ZHL presence.
Perform in-market visits to meet partners and agents face-to-face.
Conduct regular agent call downs (i.e., closing calls)
Participate in Premier Agent Strategic Business Reviews (SBRs)
Engagement & Communication
Participate in regular recurring meetings with the Manager, Market Loan Advisor, Regional Manager of the Loan Officer team, Growth Advisors, Growth Advisor Managers and other stakeholders to determine opportunities for enhanced partnerships with agents and partners.
Provide external partner/agent updates (e.g. market updates, pipeline updates, weekend availability)
Change management & coordination
Drive go-to-market for new products and programs related to ZHL.
Coordinate travel & booking for in-market engagements.
Maintain active licensing (if applicable), education/training and understanding of changes to regulations.