Market Loan Advisor

Zillow

1d•$42 - $70•Remote

About The Position

The Market Loan Advisor role is responsible for facilitating the relationship development between designated partner teams and Loan Officers (LOs) to achieve Enhanced Transfer Rate (ETR) targets. The role cultivates and maintains relationships with real estate brokerages, agents, builders, and other stakeholders to serve as the primary connector between Regional Managers and Loan Officers, ensuring cohesive short and long-term collaboration for Zillow Home Loans within a specific region.

Requirements

Bachelor’s degree in Business, Finance, Economics, or a related field in mortgage lending, financial services, or consultative sales.
Minimum 8+ years in a sales role.
5+ years of experience in mortgage sales, loan origination, or closely related financial advisory roles, with a track record of meeting or exceeding production and customer satisfaction goals.
Demonstrated experience guiding borrowers through complex mortgage scenarios, including explaining products, navigating conditions, and coordinating with underwriting and operations teams.
Proven ability to operate with a high level of independence and judgment in a fast‑paced, metrics‑driven environment while maintaining strong compliance and documentation standards.
Ability to travel up to 50% of the time, averaging around 1 week per month.
Or an equivalent combination of education and experience.

Nice To Haves

Preferred completion of the 20-hr SAFE Pre-licensing education training and successful passing of the SAFE Mortgage Loan Originator within 90 days of hire.

Responsibilities

Build relationships based on trust and communicate ZHL value propositions to partners and agents.
Act as a point of escalation for external partners who have concerns about shared customers.
Build brand loyalty for ZHL by ensuring a consistent mortgage financing experience.
Drive agent adoption of PA Flex Transactions within the assigned book of business or within the market.
ZHL onboarding and training for new markets, agents & partners.
Drive go-to-market for new products and programs related to ZHL.
Coordinate travel & booking for in-market engagements.
Maintain active licensing (if applicable), education/training and understanding of changes to regulations.
Join partner team meetings to ensure a consistent ZHL presence.
Perform in-market visits to meet partners and agents face-to-face.
Conduct regular agent calldowns (i.e., closing calls).
Facilitate Premier Agent Strategic Business Reviews (SBRs).