Licensed Loan Advisor

Upstart

8d•$29 - $40•Hybrid

About The Position

Upstart's Mortgage Operations team is a growing part of the business focused on helping build and scale the company’s home lending experience. The team is launching with HELOC products and is expected to expand coverage and capabilities over time, so this role is well suited for someone who is energized by a fast-moving environment and enjoys helping shape how work gets done as the business grows. As a Licensed Loan Advisor at Upstart, you will support home lending applicants throughout the application journey, acting as both a direct point of contact and an advocate for borrowers. This role combines customer-facing guidance with operational execution, helping applicants move through required tasks accurately and efficiently while delivering a high-quality experience.

Requirements

Must have an active NMLS license.
2+ years of experience in mortgage, consumer lending, personal banking, or related financial services roles supporting customers directly.
Experience handling complex customer communications verbally and in writing, including escalations and issue resolution.
Experience reviewing borrower documentation such as tax forms, financial statements, and credit-related information within a lending process.

Nice To Haves

Experience supporting HELOC, mortgage, or other home lending products.
Knowledge of mortgage laws, regulations, and compliance requirements.
Ability to balance strong customer service with operational precision in a high-volume environment.
Experience identifying workflow improvement opportunities and helping implement scalable solutions.
Experience working effectively in a fast-paced, high-growth environment with changing priorities.
High school diploma or GED.

Responsibilities

Guide borrowers through the home lending application process, helping them understand next steps, set expectations, and move forward with clarity and confidence.
Build trust with borrowers through consultative interactions across phone and written channels while delivering a seamless, high-quality customer experience.
Manage application-related tasks with accuracy and attention to detail, ensuring files progress smoothly and important information is captured clearly.
Identify issues, gaps, or inconsistencies in borrower information and partner with cross-functional teams to resolve them quickly and effectively.
Support inbound and outbound borrower communication, including complex questions, escalations, and application updates.
Contribute to process improvements that strengthen operational excellence and improve the borrower experience as the team scales.

Benefits

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
Health Savings Account contributions from Upstart for eligible plans (US only)
Income protection benefits, including life insurance and disability coverage for added financial security
Paid time off, sick leave, and company holidays, in line with local requirements
Paid family and parental leave to support caregiving and major life moments (duration varies by country)
Family-centered benefits to support fertility, parenthood, and caregiving needs
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
Connection and community through team events, all-company updates, and employee resource groups (ERGs)
Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)