Market Leader - Gainesville, FL area

Follett Corporation•Gainesville, FL

About The Position

The Market Leader leads and inspires store leaders and teams across a geographic market to deliver operational excellence in sales growth, talent development, campus relations, and customer service. The role provides clear direction aligned with strategic priorities, leads change management, motivates teams through collaborative communication, drives accountability, and hires, trains, develops, and retains team members while elevating the retail shopping experience. The Market Leader builds and enhances campus relationships, communicates Follett priorities and guiding principles, achieves budgets and financial goals, supports high-quality customer service, prepares and executes store operating plans, oversees student course materials delivery, guides General Merchandise presentations, directs accounts receivable processes, and supports store operations across the market. The role exemplifies Follett Values and demonstrates the company's Strategic Core Competencies: Thought, Results, People, and Self.

Requirements

Bachelor's degree or equivalent.
5–7 years of multi-unit store experience.
Results- and sales-driven experience.
Experience with full-cycle talent management.
Passion for customer service.
Ability to foster strong campus relationships.
General computer skills.
Ability to travel more than 50%.

Responsibilities

Lead ongoing in-person and virtual store visits across the assigned market.
Review market and store financial reporting and initiate plans and actions to improve future results.
Partner with store leaders to plan and implement sales events, including Back to School, Gameday, and Homecoming.
Champion execution of standard operating procedures, programs, and initiatives.
Coach teams to consistently meet merchandising and store presentation standards.
Contribute to assortment and product planning meetings with store leaders and One Team Center partners.
Work with store leaders to create schedules that support customer service and selling opportunities while complying with labor-hour budgets.
Partner with ACCESS leaders to drive new business and support and grow existing business.
Lead in-store course materials activities across the market with course materials leadership.
Oversee back-office functions in accordance with company directives, policies, and procedures, including accounts receivable, account invoices, chargebacks, and stock shipment coordination.
Meet the annual shrink budget.
Lead full-cycle talent management across stores, including recruitment, training, coaching, and talent development.
Promote continuous performance feedback and conduct effective, periodic performance evaluations.
Maintain succession plans and talent pipelines, developing internal candidates and cultivating external talent.
Develop cross-functional teams to execute standards and achieve business results.
Cultivate a culture of accountability.
Build relationships with campus communities, administration, athletics departments, faculty, and staff.
Review campus operations and business results with campus partners and collaborate on opportunities on campus and in local communities.
Partner with store leaders to conduct effective SPR meetings twice per year with relevant campus stakeholders.
Lead teams in delivering an engaging, best-in-class customer service experience and incorporate the GET customer service model into in-store and online experiences.
Coach store leaders and teams in customer service behaviors and follow up to recognize performance.
Optimize store scheduling to provide exceptional customer service.
Partner with stores to resolve escalated customer issues and incidents promptly.
Review SMG data, share it with team members, and take proactive action to improve results.
Perform other duties as assigned to support general store operations.