Market Financial Center Manager - Gainesville, FL area

Bank of America•Gainesville, FL

9d•Onsite

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a market-level resource. The role operates with a business-owner mindset, fosters a team environment, and builds an effective client-centric and risk culture. It drives operational excellence so that financial centers run effectively and cohesively. The position may also manage associates. Managers at this level are expected to promote inclusion, use process knowledge and data to support decisions and continuous improvement, communicate clearly, identify and resolve risks, coach and develop team members, manage expenses, recruit and onboard talent, support career growth, and deliver business outcomes through effective team management and routines. The role is based in the Gainesville, Florida area. Bank of America describes its culture as in-office and oriented toward collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside one's reporting authority to achieve shared goals.
Customer service skills and ability to resolve problems independently or escalate them as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
Record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating while delivering results.
Strong verbal, non-verbal, written, presentation, and active listening skills.
Proficiency with computer skills and professional programs, such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High school diploma, GED, secondary school, or equivalent.
Ability to work a first shift schedule.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor's degree in a related field.
Fluency in both spoken and written forms of another language.

Responsibilities

Serve as a backup financial center leader within a market.
Manage client traffic, engage and appropriately route clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and encourage process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear, concise messages that motivate, explain the rationale, and connect contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.