Market Intelligence

TekWissen•Austin, TX

1d•Onsite

About The Position

Support the client’s Global Mobility Program by managing employee move cases, coordinating move-related status and HR transactions with stakeholders, and maintaining centralized records and reporting. The role provides operational and administrative support for domestic and cross-border moves, communicates with employees, and coordinates with internal teams and external mobility vendors. The position also involves auditing vendor files and invoices, resolving billing issues, supporting vendor reviews, training Talent Acquisition Recruiters on the mobility tool, and keeping program information and frequently asked questions current. The successful candidate will provide high-quality customer service and day-to-day administrative execution while supporting a small team in a fast-paced environment. This is a six-month temporary assignment based onsite in Austin, Texas.

Requirements

Experience in global mobility or HR operations.
Strong organizational and process-development skills.
Flexibility to work across different time zones.
Ability to learn quickly and create order in ambiguous situations.
Teamwork, critical thinking, and strong analytical skills.
Strong background in Global Mobility.
Experience with Global Mobility processes, best practices, policies, and metrics.
Strong customer service skills and the ability to build relationships quickly.
Good judgment about when to make decisions independently and when to escalate.
Knowledge of HR tools, systems, processes, and stakeholder relationships.
Excellent communication and stakeholder-management skills, with strong attention to detail and accuracy.
Ability to collaborate with managers, HR professionals, and vendors.
Ability to develop and understand new processes quickly.

Nice To Haves

At least five years of experience supporting corporate relocation, including tactical administration of country moves.
Experience as a case manager.
Experience with MS Office tools and HR systems and processes.

Responsibilities

Manage employee mobility cases for domestic and cross-border moves involving different countries and legal entities.
Track employee move status in coordination with Payroll, Benefits, Immigration, and other client stakeholders, and manage related HR transactions.
Maintain a centralized tracker of employee mobility cases and provide weekly status reports to the Global Mobility Leader.
Escalate issues promptly.
Participate in vendor reviews.
Train Talent Acquisition Recruiters on the vendor mobility tool and support their questions.
Communicate with employees about move status and answer questions.
Audit weekly vendor files for employee moves to ensure information is accurate in vendor and HR systems.
Audit weekly invoices and prepare them for leader approval before submission to Client Finance for payment.
Triage and resolve vendor billing issues.
Contribute to frequently asked questions for HR, managers, and employees.
Keep the HR Global Mobility site updated with current vendor, program, and legal information.
Provide information, guidance, and support to internal departments and external service providers.
Deliver high-quality customer service and day-to-day administrative execution.