(USA) Market Fulfillment Lead

Walmart•San Jose, CA

5d•Onsite

About The Position

This role is responsible for collaborating with stakeholders to gather market research and data, reviewing key performance indicators, and building action plans to improve performance. The Market Fulfillment Lead will research, evaluate, and analyze data to identify operational and driver experience gaps, and then develop and implement solutions to enhance program and process metrics. This position will lead process improvement projects, utilize data for insights, and understand all aspects of store fulfillment, including picking, staging, dispensing, and delivering customer orders. The role drives the execution of business plans by identifying customer, provider, and operational needs, developing and communicating plans, and removing obstacles. They will provide resources, set performance standards, measure progress, and adjust performance accordingly, while also developing contingency plans and supporting continuous learning. The Market Fulfillment Lead sets clear expectations and goals, ensures teams have the necessary resources and talent, and identifies performance improvements using key business metrics. They convey urgency to motivate teams and leverage resources to achieve business goals, holding team members accountable for results. The role supports driver supply and experiences through root cause analysis and solutioning, escalating opportunities for resolution such as driver engagement, incentives, app technology issues, and fraudulent actions. Completing deliveries is part of understanding and resolving pain points. The role also supports the implementation of digital change initiatives, mobile applications, and product launches, partnering with operators to ensure adoption and seamless execution through training, communication, and guidance. They will work with operators on strategy execution, facilitate alignment between teams, determine resource requirements, and react to changes in the retail environment. Building strategies and providing recommendations for process improvements to facilitate market share growth and digital product adoption are key. The role monitors compliance with company policies and procedures, supports the company's mission and values, and provides feedback on laws impacting digital services. The Market Fulfillment Lead drives the execution of business plans by identifying needs, developing plans, removing barriers, providing resources, setting standards, measuring progress, and demonstrating adaptability. They promote and support company policies, ensuring compliance and utilizing the Open Door Policy. They ensure business needs are met by evaluating current plans, consulting with partners, and participating in community outreach. Core competencies include Change Management, Ethical Standards and Conduct, Business Operations, and Project Management. The role embodies Respect for the Individual by embracing differences, creating a supportive workplace, and fostering belonging and equitable opportunities. They work as a team, build trusting relationships, and communicate effectively. They strengthen the team by helping, developing, and mentoring others, and recognizing accomplishments. Acting with Integrity involves maintaining high standards of ethics and compliance, modeling values, and holding oneself and others accountable. They act selflessly, with humility, self-awareness, honesty, fairness, and transparency. Service to the Customer/Member means delivering results with the customer first, making decisions based on reliable information, balancing priorities, and considering the impact on the team's purpose. Striving for Excellence involves curiosity, a desire to learn, calculated risk-taking, courage, and resilience. They drive continuous improvement, embrace new technologies and skills, and support others through change.

Requirements

Bachelor's Degree in business, management, or a related field and 2 years’ experience in retail operations or related field OR 5 years' experience in retail operations or related field.
Valid state-issued driver’s license.

Nice To Haves

Customer service environment
Digital change initiatives
Management experience within Walmart Operations
Managing a grocery retail operation
Project Management
Retail Management

Responsibilities

Collaborates with stakeholders to obtain market research and data.
Reviews key performance indicators and builds action plans to improve performance.
Researches, evaluates, and analyzes data to identify and analyze operational and driver experience gaps.
Develops and implements solutions to improve program and process metrics.
Leads process improvement projects and utilizes data to provide insights.
Understands and participates in all end-to-end aspects of store fulfillment (for example, picking, staging, dispensing, delivering customer/member orders through all channels).
Drives the execution of multiple business plans and projects by identifying customer, delivery service provider, and operational needs.
Develops and communicates business plans and priorities.
Removes barriers and obstacles that impact performance or associate, customer, and driver experiences.
Provides resources, identifies performance standards, measures progress, and adjusts performance accordingly.
Develops contingency plans, demonstrates adaptability, and supports continuous learning.
Sets clear expectations, performance measures, and goals, and helps team members do the same.
Plans for and ensures team member have the information, resources, implementation time, and talent needed to accomplish business initiatives.
Identifies and plans for improvement in performance using key business metrics.
Conveys a sense of urgency in ways that motivate team members to complete responsibilities and achieve goals.
Pursues the achievement and alignment of measurable and meaningful goals.
Leverages resources and talent to achieve business goals.
Ensures team members are held accountable for achieving expected results.
Prioritizes and balances time, actions, and projects to ensure the accomplishment of results.
Monitors progress of others and redirects efforts when goals change or results are not met.
Supports driver supply and driver experiences through root cause analysis and solutioning.
Identifies and escalates opportunities for resolution (for example, driver engagement gaps, incentive needs, driver search and surge opportunities, driver zones issues, driver app technology not working as intended, fraudulent driver actions).
Completes deliveries to understand and resolve driver and customer experience pain points.
Supports the implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches across an assigned area.
Partners with operators to ensure the adoption and seamless execution of digital change initiatives, mobile applications, digital roadmaps, and product launches through training, communication, technology, and guidance.
Works with operators on strategy execution.
Facilitates alignment between teams within different workstreams working across digital spaces.
Determines and supports resource requirements.
Reacts to changes in the retail environment.
Builds strategies and provides recommendations and process improvement plans that facilitate market share growth and the adoption of digital products.
Monitors compliance with company policies and procedures and supports the company’s mission, values, and standards of ethics and integrity.
Provides feedback to key stakeholders around specific municipal, county, or state laws that impact digital services to prevent negative impacts to the business.
Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Tuition, books, and fees are completely paid for by Walmart through Live Better U program.