Fulfillment Lead

Capitol Distributing•Caldwell, ID

4d•Onsite

About The Position

The Fulfillment Lead is a working leader responsible for balancing hands-on production with leadership on the warehouse floor. This position spends a significant portion of each shift performing Fulfillment Clerk responsibilities while also supporting Supervisors by coordinating workflow, coaching employees, promoting safety, and maintaining productivity throughout the operation. Fulfillment Leads are expected to lead through action—not title. They set the pace through their own work ethic, professionalism, communication, and commitment to Capitol's Core Values. They recognize operational challenges, help balance labor across the warehouse with an emphasis on the Production team, and ensure employees have the support they need to be successful. This position is an important step in Capitol's leadership pipeline and is intended to prepare high-performing employees for future supervisory opportunities.

Requirements

High school diploma or equivalent preferred.
Previous warehouse distribution experience preferred.
Previous leadership experience preferred.
Understanding of warehouse fulfillment and distribution operations.
Excellent communication, organization, and problem-solving skills.
Ability to balance personal productivity with leadership responsibilities.
Ability to coach employees while maintaining operational performance.
Ability to operate warehouse equipment or become certified on required equipment.
Strong attendance, reliability, and professionalism.
Flexibility to work varying shifts, weekends, holidays, and overtime as business needs require.

Responsibilities

Serve as a working lead by performing Fulfillment Clerk duties while maintaining leadership responsibilities.
Meet or exceed individual productivity and quality expectations.
Lead by example through consistent performance and professionalism.
Help maintain efficient workflow throughout assigned areas.
Monitor workflow throughout the warehouse with an emphasis on the Production team.
Communicate staffing needs and operational challenges to Supervisors.
Assist in balancing labor resources as priorities change throughout the shift.
Recognize bottlenecks early and help implement solutions to maintain production flow.
Serve as the primary resource for Fulfillment Clerks during daily operations.
Answer questions, provide direction, and reinforce company expectations.
Coach employees on productivity, safety, and quality standards.
Assist with training and mentoring new team members.
Promote teamwork and collaboration across departments.
Promote a culture where safety is everyone's responsibility.
Ensure compliance with company policies and safety procedures.
Report accidents, injuries, and unsafe conditions immediately.
Reinforce quality control procedures and FIFO product rotation.
Help maintain clean, organized, and inspection-ready work areas.
Maintain professional communication with Supervisors, Forklift Operators, and team members.
Communicate changing priorities and operational needs quickly and effectively.
Escalate concerns that may impact safety, productivity, quality, or customer service.

Benefits

15 (120 hours) Days Paid Time Off Annually
Six Paid Company Holidays Annually
4% Company Match- 401k Retirement Plans
Medical Benefits Plans & Health/Flex Saving Accounts
Dental, Vision, and Disability Insurance
Jacksons & Extra Mile store discounts(10% off purchases, $.10 cents off fuel- per gallon)
Annual $5,250 Tuition Reimbursement Scholarship and Financial Assistance Programs
On Demand Pay & Pay-cards
$500 Employee Referral Bonus
Up to $2,000 a year in performance bonuses
Annual Merit Pay Increases