market director, North America Licensed Coffeehouses (remote based - U.S.)
About The Position
The market director– North America Licensed Coffeehouses (NA LC) role contributes to business success by leading a portfolio of coffeehouses within specific archetypes across the United States. This role is responsible for delivering business growth, operational excellence, and exceptional customer and partner experiences through strong licensee partnerships and strategic business leadership. This leader serves as the primary business owner for their portfolio, influencing outcomes across multiple licensee operators while partnering closely with cross-functional teams to execute enterprise priorities, strengthen operational performance, and accelerate long-term growth. The market director acts as a trusted advisor to licensees and a key connector between field realities and enterprise strategy.
Requirements
- Proven experience in account management, business development, operations leadership, or strategic partnership management
- Demonstrated success leading complex, multi-unit retail, grocery, franchise, licensed, or partner-operated businesses
- Strong business acumen with the ability to drive growth, profitability, and operational performance
- Executive-level communication and influencing skills, with the ability to build trust and drive alignment among internal and external stakeholders
- Experience managing senior-level customer or partner relationships
- Strong analytical and problem-solving skills, including the ability to leverage data and insights to drive decision-making
- Ability to navigate ambiguity, manage competing priorities, and deliver results in a matrixed organization
- Experience collaborating across cross-functional teams to execute large-scale initiatives
- 5+ years of experience leading partnerships, accounts, business operations, or large-scale retail businesses
Nice To Haves
- Experience working across North American markets (U.S. and Canada) is a plus
Responsibilities
- Lead a portfolio of licensee partnerships across the US, driving profitable growth, operational excellence, and brand stewardship.
- Build and maintain strong relationships with executive and operational leaders within licensee organizations, serving as a trusted advisor and strategic partner.
- Own business performance across the portfolio, leveraging data and insights to identify opportunities, address challenges, and deliver results.
- Lead regular business reviews with licensees, aligning on priorities, action plans, and long-term growth strategies.
- Ensure execution of Starbucks standards, programs, and initiatives while balancing the unique needs of specific archetype segments.
- Partner with cross-functional teams to remove barriers and drive business outcomes.
- Influence new coffeehouse development, portfolio expansion opportunities, and business planning efforts within assigned accounts.
- Identify and scale best practices across the specific archetype, helping strengthen consistency and performance across the licensed business.
- Navigate complex business environments with multiple stakeholders, balancing relationship management, operational accountability, and enterprise priorities.
- Represent the voice of licensees within Starbucks, bringing insights, opportunities, and emerging business needs forward to influence strategy and decision-making.
- Lead and develop a team of Coffeehouse Consultants across North America, driving capability, performance, and licensee business results.
Benefits
- Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
- Short-term and long-term disability
- Paid parental leave
- Family expansion reimbursement
- Paid vacation from date of hire
- Sick time (accrued at 1 hour for every 25 hours worked)
- Eight paid holidays
- Two personal days per year
- 401(k) retirement plan with employer match
- Discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- Incentivized emergency savings
- Financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
- Student loan management resources
- Access to other educational opportunities
- Backup care
- DACA reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
