Market Development Representative

ShipMonk•Fort Lauderdale, FL

8h•Onsite

About The Position

ShipMonk is seeking a motivated and enthusiastic entry-level Market Development Representative to join their team. This role serves as the first point of contact for potential customers, playing a crucial part in the lead qualification process. The representative will engage with inbound inquiries via phone, email, and ShipMonk.com, identifying strong fits for ShipMonk's services and setting the stage for the Fulfillment Consultant sales team. This is an excellent opportunity for early-career professionals with a passion for building relationships and contributing to a dynamic, fast-paced environment. No prior sales experience is required, as the team provides the necessary training and support.

Requirements

No prior sales experience is required. Customer-facing experience (e.g., retail, hospitality, customer service) is a plus.
Excellent verbal communication and active listening skills.
Strong written communication skills for effective email and chat interactions.
Ability to learn and effectively use CRM software (like Salesforce).
A positive attitude, a strong work ethic, and a desire to succeed in a sales environment.
You possess exceptional verbal and written communication skills, enabling you to articulate information clearly and persuasively.
You have a strong desire to learn and quickly grasp new information, processes, and technologies.
You are receptive to feedback and eager to develop your sales acumen.
You are highly organized, detail-oriented, and capable of managing multiple tasks efficiently in a fast-paced environment.
You are self-motivated, possess a strong work ethic, and are driven to achieve and exceed goals.
You have a proactive approach and a "get it done" attitude.
You are a collaborative and supportive team member who contributes positively to the overall success of the sales organization.
You are comfortable learning and utilizing new software and tools, including CRM systems (Salesforce experience is a plus).
You are passionate about providing excellent customer experiences and understanding customer needs.
You adapt to changing situations and priorities with a positive and flexible mindset.

Nice To Haves

Salesforce experience is a plus.

Responsibilities

Serve as the initial point of contact for inbound leads generated through various channels (phone, email, website, live chat).
Engage with prospective customers to understand their business needs and challenges.
Evaluate the fit between the prospect's requirements and ShipMonk's service offerings.
Clearly and concisely communicate ShipMonk's value proposition and key differentiators.
Accurately and efficiently input and maintain lead information and activity details in Salesforce.
Track all interactions with prospective customers, including call outcomes, follow-up tasks, and relevant notes.
Schedule qualified meetings and product demonstrations for Fulfillment Consultants.
Ensure timely and effective follow-up with prospects to nurture relationships.
Meet and exceed key performance indicators (KPIs) related to call volume, qualified opportunities, and meeting/demo appointments set.
Maintain a strong understanding of ShipMonk's services, pricing, and competitive landscape.
Actively participate in training and coaching sessions to continuously improve sales skills and product knowledge.
Develop the necessary skills and understanding to progress into future closing roles within the sales organization.
Provide a positive and professional first impression of ShipMonk to all potential customers.
Build rapport and establish trust with prospects through effective communication.
Strive to create a welcoming and helpful experience for everyone who interacts with ShipMonk.