Market Delivery Warehouse Associate - Days

Lowe's Home Centers•Wilmington, MA

About The Position

The Market Delivery Warehouse Associate supports warehouse receiving, inventory, shipping, merchandise returns, and delivery logistics. The role handles inbound and outbound shipments, stages items for delivery teams, assembles products, and completes pre-delivery inspections. It also uses warehouse and inventory systems to maintain accurate records, reconcile inventory, generate reports, and coordinate logistics. The associate manages the Return to Manufacturer (RTM) process, including documentation, vendor communication, return authorizations, and credit processing. The role processes damaged, discontinued, defective, special-order, and canceled merchandise; resolves customer and cargo issues; and works with third-party logistics partners and internal teams to address delivery claims. The associate also operates recycling equipment, participates in sustainability programs, and maintains a clean, organized, and safe workplace.

Requirements

High school diploma.
1–2 years of directly related experience in inventory and return processes (preferred).
Experience working with vendors (preferred).
Strong attention to detail and organizational ability (preferred).
Proficiency with warehouse technology and inventory systems (preferred).
Ability to work independently and collaboratively in a fast-paced environment (preferred).
Forklift certification may be required.

Nice To Haves

1–2 years of directly related experience in inventory and return processes.
Experience working with vendors.
Strong attention to detail and organizational ability.
Proficiency with warehouse technology and inventory systems.
Comfort working independently and in a collaborative, fast-paced environment.
Forklift certification may be required.

Responsibilities

Unload and receive inbound shipments from distribution centers and vendors.
Stage next-day and future delivery items for external delivery teams (XDT).
Load and ship outbound freight to distribution centers and reverse vendors.
Assemble products and conduct pre-delivery inspections.
Maintain a clean, organized, and safe work environment.
Operate recycling equipment, such as balers and trash compactors, and participate in sustainability programs.
Perform daily inventory reconciliation, cycle counts, audits, adjustments, and inventory reporting.
Manage Warehouse Management System (WMS) functions, including scanning, dispatching, and validation.
Generate and monitor reports, including RTM worklists and damaged-on-hand reports.
Use MS Office, Blue Yonder, and My Red Vest to support inventory accuracy and logistics coordination.
Execute the Return to Manufacturer (RTM) program, including accurate documentation, vendor communication, and credit processing.
Process and disposition damaged, discontinued, defective, special-order, and canceled merchandise.
Secure return authorizations from vendors and submit credits for customer-returned items.
Communicate with third-party logistics (3PL) partners to address and resolve delivery claims.
Maintain professional relationships with vendors, liquidation partners, BDC, and outlet teams.
Resolve customer and cargo issues and ensure claims are updated in Lowe’s systems.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge, work/life services, and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Learning and development opportunities.
Other discretionary benefits, based on eligibility, may include annual bonuses, enrollment in the Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Wellness programs for eligible associates.
Parental and family-building benefits.