Market Administrative Officer

UBS•Cincinnati, OH

About The Position

We are looking for a Market Administrative Officer to lead the operations and administrative team. This role involves conducting performance reviews, making personnel decisions, managing administration and facilities, and overseeing cost management. The officer will ensure all employees complete required training, receive coaching on administrative policies, procedures, and risk management, and comply with all legal and regulatory requirements. Additionally, the role guarantees that the team meets service excellence standards, oversees new client accounts, client correspondence, and communications with the public. The Market Administrative Officer will also act as a point of escalation for service breaks, operations issues, and business continuity, resolving escalated issues from branches.

Requirements

Ideally 5 years of experience with a leading financial institution
Management experience as administrative manager or other substantive leadership role
Series 7, 66 and 9/10
Motivated, self-directed and driven
Comfortable working in partnership and able to delegate effectively
Skilled at creating a positive business culture (you have the human touch)

Responsibilities

Lead the operations and administrative team, conducting performance reviews and making personnel decisions
Manage administration, including facilities, and oversee overall cost management
Ensure all employees complete required training and receive coaching on administrative policies, procedures and risk management and comply with all legal and regulatory requirements
Guarantee that the team meets service excellence standards
Oversee new client accounts, client correspondence and communications with the public
Act as a point of escalation for service breaks, operations issues and business continuity, resolving escalated issues from branches