Market 2 Lead Attendant-FT

Fort Sill Apache Companies • Anadarko, OK

7d • Onsite

About The Position

The C-Store Champs Lead Attendant is a full-time, non-exempt, hourly position reporting to the C Store Manager. This role is responsible for carrying out day-to-day processes in the store, including displaying goods, directing team members, managing staffing, supervising, training, and assisting with financial transactions. The Lead Attendant also prepares deposits and change orders, reorders product inventory, sets up sales displays, and assists the Manager with budgeting, staffing needs, and sales revenue reports. They play a key role in team member development, scheduling, and performance management, while ensuring adherence to casino policies and guest service standards.

Requirements

• High school graduate, with some college or technical certification preferred
• Two years’ retail store experience with strong customer service orientation
• Proven knowledge, skill, and ability to work with personal computers, point of sale systems, safety, and cleaning equipment
• Knowledgeable in sanitation, guest service, cash control policies, practices, and protocols, with experience and ability to handle/count large amounts of cash utilizing currency and coin counters, and be able to work in a fast-paced environment while maintaining accuracy
• Strong written and oral communication skills with the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations
• Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift
• Understand and comply with the Eye, Hi, Goodbye program
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
• Ability to maintain a calm demeanor during stressful situations
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
• Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, and telephone
• Pass a background check and drug-screening test and obtain a gaming license.
• Obtain a local food handler permit.

Nice To Haves

• Some college or technical certification preferred

Responsibilities

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.
• Carry out the day-to-day processes in the store like display of goods, directing duties of team members, managing the number of team members, supervising, training, and assisting with financial transactions as business needs demand
• Prepare deposits and change orders accurately, for processing at the vault
• Reorder product inventory based on pre-set threshold levels; handling credits of deliveries as needed
• Setup and organize sales display as instructed by the C Store Manager
• Assist the Manager in development of future budgeting and staffing needs based upon real-time store activity. Monitor and stay within budget to maximize revenues
• Help with the daily, monthly, and quarterly sales revenue reports, forecasting future sales based on industry, market, and seasonal promotions
• Assist with team member development, scheduling, annual evaluations, and performance management
• Work effectively with peers, team members, and regulatory agency personnel
• Understand and comply with the Eye, Hi, Goodbye program.
• Regular attendance is required.
• Share concepts for advertising and promotional displays
• Suggest policies and strategies which will attract customers and increase profits
• Perform other related duties as may be assigned by the C Store Manager or Assistant General Manager

Benefits

• Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel - days, evenings, graveyards, holidays and/or weekends. We are busiest during weekends and holidays, events, and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED