Market 1 Lead Attendant - FT

Fort Sill Apache Companies • Lawton, OK

7d • Onsite

About The Position

The Market 1 Lead Attendant is a full-time position responsible for carrying out day-to-day store processes, including displaying goods, directing team members, managing staffing, supervising, training, and assisting with financial transactions. This role involves preparing deposits and change orders, reordering inventory, setting up sales displays, and assisting the C Store Manager with budgeting and staffing needs. The Lead Attendant will also help with sales revenue reports, forecasting future sales, and team member development, including scheduling, evaluations, and performance management. The position requires effective collaboration with peers, team members, and regulatory personnel, and adherence to the 'Eye, Hi, Goodbye' program. Regular attendance is mandatory.

Requirements

• High school graduate, with some college or technical certification preferred
• Two years’ retail store experience with strong customer service orientation
• Proven knowledge, skill, and ability to work with personal computers, point of sale systems, safety, and cleaning equipment
• Knowledgeable in sanitation, guest service, cash control policies, practices, and protocols, with experience and ability to handle/count large amounts of cash utilizing currency and coin counters, and be able to work in a fast-paced environment while maintaining accuracy
• Strong written and oral communication skills with the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
• Ability to maintain a calm demeanor during stressful situations
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
• Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, and telephone
• Pass a background check and drug-screening test and obtain a gaming license
• Obtain a local food handler permit after hire

Nice To Haves

• Some college or technical certification preferred

Responsibilities

• Carry out the day-to-day processes in the store like display of goods, directing duties of team members, managing the number of team members, supervising, training, and assisting with financial transactions as business needs demand
• Prepare deposits and change orders accurately, for processing at the vault
• Reorder product inventory based on pre-set threshold levels; handling credits of deliveries as needed
• Setup and organize sales display as instructed by the C Store Manager
• Assist the Manager in development of future budgeting and staffing needs based upon real-time store activity
• Monitor and stay within budget to maximize revenues
• Help with the daily, monthly, and quarterly sales revenue reports, forecasting future sales based on industry, market, and seasonal promotions
• Assist with team member development, scheduling, annual evaluations, and performance management
• Work effectively with peers, team members, and regulatory agency personnel
• Understand and comply with the Eye, Hi, Goodbye program
• Share concepts for advertising and promotional displays
• Suggest policies and strategies which will attract customers and increase profits
• Perform other related duties as may be assigned by the C Store Manager or Assistant General Manager

Benefits

• Team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel - days, evenings, graveyards, holidays and/or weekends.
• There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED