Marine & Powersport Technical Services Advisor

BRP • Sturtevant, WI

11d • Remote

About The Position

Our Global Services team is recruiting for an open position as a Technical Service Advisor. Join our team and begin your journey towards moving people with passion and innovation! We are looking for someone passionate about service and the overall powersports world. Someone who shares our passion to deliver and secure outstanding service experiences that move people on snow, water, dirt and asphalt.

Here at BRP, we’re creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All around the world, our products, achievements and aspirations are a reflection of our teams’ exceptional expertise. Want to bring your true self on this adventure?

Requirements

• Technical degree or any relevant qualification in marine outboard engine
• Knowledge of general powersport, automotive or small engine mechanics
• 2+ years of relevant experience in a powersport dealership or in a similar environment with general mechanical knowledge
• Strong troubleshooting and diagnostic skills with thorough understanding of electrical and mechanical theory
• Ability to navigate and understand electronic parts catalogs, engineering drawings and bill of materials
• Very good written and verbal communication skills; ability to articulate thoughts, ideas and technical terminology.
• Ability to adapt easily to different circumstances, individuals, situation and working in a multicultural environment
• Current work authorization. Sponsorship now or in the future is not provided for this role.

Responsibilities

• Act as a front of house advisor representing BRP globally by providing efficient expert advice, performing technical, mechanical and electrical diagnostics and answering dealer inquiries quickly focusing on right the first time and reflecting our quality service pledge.
• Provide technical solutions to dealership technicians and support other departments like warranty and customer care teams
• Guide dealers on best practices related to BRP policy , processes and guidelines
• Proactively support and coach our partners and dealer network with regards to technical support and dealer inquiries all while building and maintaining our dealer relationship.
• Represent BRP and build relationships by participating in events
• Highlight issues quickly, Identify and escalate emerging issues or trends and represent your sector in order to continuously and proactively improve and optimize our support services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree