Marine & Family Prog Spec Nf4

U.S. Marine Corps•Marine Corps Air Station Miramar, CA

About The Position

Marine Corps Community Services (MCCS) seeks a Marine & Family Program Specialist to support programs that enhance the quality of life for Marines, their families, and the broader Marine Corps community. The position plans, develops, and administers an Information and Referral Program that connects clients with appropriate, available resources while minimizing costs and duplication of effort. The specialist maintains current information on local public, private, and voluntary service agencies; organizes and publishes referral resources; identifies service gaps and duplication; and updates information regularly. The role also develops marketing plans and materials, assesses customer needs, and recommends ways to integrate services and resources. The position conducts client intake interviews, identifies needs and factors affecting clients’ ability to function, and provides information, counseling, referrals, and coordination across a range of personal, family, educational, career, financial, medical, and social-service concerns. The specialist may act as a liaison with agencies when cases are urgent, complex, controversial, or require additional assistance, and may provide training or briefings on available resources and services. The specialist monitors programs, initiates corrective action, and develops long-range plans in accordance with internal directives. The role also supports equal employment opportunity and sexual harassment policies, follows fire, safety, and environmental requirements, and protects funds, merchandise, supplies, and equipment from fraud, waste, and abuse. This white-collar position may require occasional lifting of up to 20 pounds.

Requirements

Four years of experience in or related to planning, developing, and administering a program that links clients with appropriate resources.
Experience in program design, implementation, and management.
Experience planning, organizing, instructing, and facilitating workshops and training for classroom and online delivery.
Experience developing and executing marketing plans promoting information and referral services.
Experience conducting assessments to identify customer needs.
Broad knowledge of local public, private, and voluntary service agencies and organizations, including services provided, eligibility requirements, intake procedures, and costs.
Effective written, listening, and speaking communication skills to collect, evaluate, and disseminate information and assess trends, concerns, and needs.
Ability to establish and maintain professional and effective working relationships using tact, diplomacy, and professionalism with a diverse client population.
Highly proficient knowledge of Microsoft Office software.
Occasional lifting of up to 20 pounds may be required.

Responsibilities

Plan, develop, and administer the Information and Referral Program to connect clients with appropriate resources while avoiding unnecessary costs and duplication.
Establish and maintain current information on local public, private, and voluntary service agencies and organizations, including their services, eligibility requirements, intake procedures, and costs.
Organize resource information for efficient referral and retrieval; identify service gaps and duplication; confirm and update information at least annually and respond to interim changes.
Develop and publish referral guides and execute marketing plans for information and referral services.
Assess customer needs and recommend strategies to integrate services and resources for the target population.
Develop advertising materials, including flyers, posters, videos, and other printed media.
Conduct client intake interviews to identify problems, needs, and relevant factors affecting clients’ ability to function successfully.
Provide information and counseling to individuals and families about agency services, policies, application procedures, consultation services, and service coordination.
Provide consultation to civilian agencies assisting military families and liaise directly with agencies when cases require immediate, complex, controversial, or higher-level assistance.
Provide training or briefings on resource and referral information and services, as needed.
Monitor programs and initiate corrective action to support MCCS operating programs.
Develop long-range plans in conjunction with internal operating directives.
Support Marine Corps Equal Employment Opportunity and Sexual Harassment policies and comply with fire, safety, and environmental requirements.
Maintain and enforce security of funds, merchandise, supplies, and equipment to minimize fraud, waste, and abuse.