Marine Claims Adjuster

The Hanover Insurance Group•Worcester, MA

21h•$58,000 - $65,000•Remote

About The Position

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Property Claims team is currently seeking a Service Claims Adjuster to join our Inland Marine team. This is a Remote, Full-time/Exempt role. An experienced claims handler who is seeking a more diverse claim load would be responsible for the analysis, investigation, evaluation, negotiation and resolution of minimal to moderately complex claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Claim assignments are regional and may involve both personal and commercial customers relative to contractors’ equipment/tools, musical instruments, firearms, HAAM radios, among other varied programs.

Requirements

Associate degree required; bachelor's degree preferred or combination of education and experience.
Typically has 2-3 years of relevant experience in claim handling
Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits
Commitment to on-going professional development in the marine or business market-place
Able to read and interpret business contracts
Demonstrates or is working toward core commercial loss scoping and estimating skills
Demonstrates a base understanding of the Marine and Inland Marine classes of business, including the nationwide definition of Inland Marine
Cultivates an environment of business ownership
Dedicated to meeting the expectations and requirements of internal and external customers
Makes decisions in an informed, confident and timely manner
Maintains constructive working relationships despite differing perspectives
Considers the perspectives of others and gives them credibility
Strong organizational and time management skills
Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
Understanding of applicable statutes, regulations and case law
Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner
Easily adapts to new or different changing situations, requirements or priorities
Cultivates an environment of teamwork and collaboration
Computer experience (MS Office, excel, word, etc)
Proficient using Claims systems (i.e. CMX, PMS, etc.)
May be required to have and maintain sufficient home-based internet connection

Responsibilities

Handle minimal to moderately complex marine inside property and liability claims
Primarily handle claims with exposures up to $25,000
Handle marine and inland marine claims written under Residential Builders Risk, Ocean Marine, Boat Dealers & Owned Boats, Fine Art & Valuables, Musical Instruments & Dealers, Motor Truck Cargo LL & Transportation, Warehouse Legal Liability, Contractors Equipment & Equipment Dealers, and Railroad Rolling Stock
Works within specific limits and authority on assignments of moderate technical complexity
Uses discretion and independent judgment in claim handling
Identifies possibly suspicious claims
Possesses demonstrated technical knowledge and skills, including product and industry, reflective of successful progression through various job family levels and/or experience in a related business market.
Claims handled will be of minimal to moderate complexity and will require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverages
Claims handled will involve minimal to moderate complexity, severity and exposures
Authority levels are in recognition of the proficiency associated with this level