Marina Manager

MarineMax•Village of Four Seasons, MO

3d•Onsite

About The Position

Oversees personnel and daily operations of the dock, including wet slips, dry storage, maintenance and fuel dock. The role involves marketing, promoting, and leasing annual water and dry storage slips, resolving customer issues, and building a loyal customer base. The Marina Manager is responsible for ensuring safe and profitable operations, managing invoicing and payments, and directing staff for maintenance and facility upkeep. This includes determining when external contractors are needed and managing their work. The position requires communicating customer satisfaction standards, providing an exceptional customer experience, and enforcing marina rules for safety and compliance. Collaboration with other departments for special events and promotions is expected, as is a proactive approach to severe weather to protect assets and people. The manager must report boat damage, contact customers immediately if applicable, and ensure compliance with all federal, state, and local regulations. Implementing safe work procedures and actively participating in the MarineMax Safety Program to ensure a hazard-free workplace are also key duties. Other duties as assigned.

Requirements

Safe and profitable operation
Occupancy
Zero loss or down time due to equipment failure
Severe weather plan executed
Top condition facility, docks and customer areas.
High level of customer service and responsiveness to issues.

Responsibilities

Market, promote and lease annual water and dry storage slips.
Resolve customer issues and build a loyal customer base for the marina.
Manage and ensure safe and profitable operations of marina.
Invoice, collect and apply payments.
Direct and schedule staff to perform maintenance and other building facilities, docks, customer areas and grounds.
Determine when maintenance issues will require the use of a licensed contractor and is responsible for scheduling and planning work.
Communicate customer satisfaction standards to all personnel.
Provide an exceptional customer experience for all visitors to the marina facility.
Maintain and enforce marina rules to all guests at all times to ensure safety and compliance. Respond to all rule violations.
Partners with other departments to produce special events and promotions at the marina.
Oversee and take proactive approach to severe weather to protect docks, vessels, equipment, team members and customers.
Responsible for reporting boat damage to store and service manager and if applicable contact the customer immediately.
Ensure compliance with all federal, state and local regulations regarding marina operations.
Implement safe, effective and efficient work procedures
Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members.