Marina Lead Dock Hand

PALMETTO BLUFF INVESTMENTS LLC•Bluffton, SC

2d•Onsite

About The Position

The Wilson Landing Lead Dock Hand is an entry-level leadership position and serves the marina with its boating, facilities, and educational skills towards dockhands and members through proactivity and leading by example. The Lead Dock Hand will be a trainer and guide to dock hands to achieve established service standards in boat preparation and customer service. To keep a trained eye on and work on the upkeep of facilities in and around the Marina and communicate maintenance issues to the front office in a timely fashion. Member and associate satisfaction in the marina revolves around the boat’s appearance, high attention to detail and cleanliness, and overall boating experience. This role will contribute to the organization as an active business partner responsible for supporting the company’s goals, objectives, mission, and values.

Requirements

High school or equivalent education required
Minimum of 2 years’ experience in Dock Hand or Marina operations
Knowledge about local waterways
Knowledge of surrounding environment including the flora, fauna, and history
Strong marine background that includes experience with guests
Hospitality and Boating experience
Boat Washing and Detailing experience
Successful completion of BoatUS boating safety course within 30 days
Bright, High-Energy, Go-Getter with excellent self-presentation
Ability to provide a high level of service and a memorable experience for our members
Must be able to work flexible hours
Capable of multi-tasking
Professional work ethic, enthusiastic, positive attitude
Able to work solo or with a team
Appreciates and respects nature and our local waterways
Good organizational skills
Strong communication skills
Able to perform necessary cleaning tasks to keep the boats safe and operable
Work tasks may be performed both indoors and outdoors. Will encounter variable outdoor weather conditions, including hot, cold, windy, and wet weather
While performing the duties of the job, the employee is required to reach with arms and hands, bend and stoop
May be required to lift and/or move up to 50 pounds
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity
Talking and listening occur continuously in the process of communicating with team and members
Vision occurs continuously with the most common visual functions being those of near vision and depth perception

Responsibilities

Supervising Dock Hand 1 and 2 positions for seamless boat preparations and launching
Moving private vessels amongst docks
Assisting in training dock hands in boat prep, side work binder, dock work, activities, and projects
Providing management with a daily log of task completions, dock walks, and maintenance requirements
Maintaining the Boat Club fleet inspection and detail logs
Managing the life jacket and boat inventory supply closets
Recording all commissionable transactions to ensure timely and accurate commission reporting for payroll
Sharing knowledge of all programs and activities at Wilson Landing with Dock hands and other associates
Ensuring exceptional service is provided to all members and guests while meeting the members’ and guests’ needs and requests
Training new freshwater boat club members in freshwater training orientations
Captain freshwater leisure trips
Providing Saltwater Rental boat orientations
Performing high-quality boat wash, wash, and wax, detail and skillfully applying cleaning techniques with attention to detail regarding boat presentation
Providing excellent boat detail work using basic hand tools, pressure washer, detailing tools such as dual action buffer and rotary polisher
Greeting and assisting members and to the marina boatyard and dock, and on vessel for departure and returning
Completing all opening and closing duties as established
Maintaining the marina, docks and surrounding area in a clean and organized manner
Responsible for boat club fleet appearance, outfitting with safety gear and cosmetic and maintenance tasks
Regularly restocking life jackets and boat inventory supplies required for the club fleet
Executing boat pump-out requests as directed
Preparing privately owned boats with ice, water, vessel return wash off, etc. as directed
Securing lines, tie ups, and other, using Wilson Landing knot-tying guidelines
Working closely with Forklift Operators to include guiding launches and returns to ensure safe and accurate process
Assisting with boat launches, boat dockage organization, boat retrievals, tie-ups, storage and boat returns
Assisting and supporting special events at the marina as needed
Assisting in Wilson Landing operations as directed