Marina Dock Hand

Fiddlers Creek Management Co • Marco Island, FL

5d • Onsite

About The Position

Assist marina forklift operators to launch and remove dry storage and service vessels to and from the water; provide exceptional guest experience to members and guests. Perform maintenance for a marina and assist the marina team in serving their clients. Ensure all areas are clean while adhering to and maintaining quality standards. Help with duties such as securing boats to docks, monitoring power, water, and phone services, facility sanitation, black water pump-out, and waste disposal. Provide excellent customer service and complete requests such as transporting customers and their baggage to and from the dock. Operate a boat and other equipment as needed and help the team maintain general security while reporting potential concerns. Refuel, rinse, and flush boats when required and complete other routine maintenance.

Requirements

• Minimum one- year experience in dockage allocation.
• Minimum six- month experience in docking vessels.
• Valid Driver’s license.
• Able to determine how much depth a boat needs to travel through certain waterways.
• See clearly as vessels approach the dock.
• Monitor vessels in times of foul weather in wet slips as well as on sunny days.
• Read and comprehend simple instructions (such as labels and safety information) in the English language.
• Effectively present information in one-on-one and small group situations to guests and other associates of the organization.
• Effectively and professionally deal with customers with a high level of patience, tact, and diplomacy to defuse anger.
• Prioritize and organize work.
• Effectively work in a team.
• Successfully work in a fast-paced environment.
• Able to achieve positive guest relations and maximize guest satisfaction.
• Successfully work without constant direct supervision.

Nice To Haves

• High school diploma preferred.
• Forklift Operator Safety Training Certificate preferred.

Responsibilities

• Operate vessels ranging from 18’-34’ forklift and/or current machinery used to launch vessels of various sizes.
• Operate Marina service truck various yard equipment (pressure washer/power tools).
• Operate fuel pump and register fuel sales in the POS.
• Answer phones, takes launch requests.
• Maintain cleanliness of marina grounds.
• Assist customers with docking and direct them to different areas of the Marina.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED