MAP Case Manager

State of Montana•Helena, MT

5d•Hybrid

About The Position

The Montana Assistance Program (MAP) supports licensed professionals across the state who may be experiencing substance use, mental health, or physical challenges that affect their ability to practice safely. This position serves as a key point of contact for program participants, ensuring compliance with established monitoring agreements. The Case Manager works closely with participants, providers, and internal staff to support consistent program implementation and informed decision-making. This role contributes directly to public protection while supporting participants in successfully completing program requirements. Make a meaningful impact on public safety and professional recovery across Montana. As a Case Manager with the Employment Standards Division, you will play a critical role in supporting licensed professionals as they navigate compliance requirements and work toward maintaining or regaining their ability to serve their communities. This position offers the opportunity to work in a mission-driven environment where accountability, fairness, and positive outcomes are at the center of everything we do. You will work with high-needs participants facing complex and often challenging circumstances, where continuity of care is essential—not only for their success, but for the safety and well-being of the public.

Requirements

Demonstrated experience managing cases, projects, or workloads that require tracking progress, enforcing requirements, or ensuring compliance with established standards.
Experience interpreting and applying laws, rules, contracts, or policies in a professional setting.
Proficiency using Microsoft Office applications and the ability to learn and effectively use case management or database systems.
Strong written and verbal communication skills, including experience explaining requirements and documenting detailed information for diverse audiences.
Experience handling confidential or sensitive information with discretion and in compliance with privacy requirements.
Ability to work collaboratively while exercising independent judgment and decision-making within established guidelines.
Case management and prioritization: Ability to manage multiple participants, track progress, prioritize tasks, and meet deadlines in a dynamic environment.
Regulatory application and compliance: Ability to interpret and apply laws, rules, and contractual agreements, ensuring adherence to program and regulatory requirements.
Records management and reporting: Ability to maintain accurate records, manage data in electronic systems, and prepare clear, concise reports for decision-makers.
Confidentiality and ethical judgment: Ability to handle sensitive information appropriately and apply privacy laws, policies, and sound judgment in all situations.
Problem solving and critical thinking: Ability to analyze issues, identify root causes, and develop practical, compliant solutions using data and evidence.
Interpersonal and communication skills: Ability to communicate effectively with diverse audiences, build professional relationships, and convey complex information clearly and respectfully.
Team collaboration and accountability: Ability to work collaboratively, contribute to a consistent team approach, and support shared program goals.
Technology proficiency: Ability to use office software and case management systems to track, manage, and report information effectively.

Nice To Haves

A degree in Human Services a closely related field may supplement relevant professional experience but is not a substitute for demonstrated skills and competencies in the areas noted above.

Responsibilities

Monitor participant compliance: Track and oversee participant progress in meeting the terms of monitoring agreements, ensuring timely follow-up and documentation of required activities.
Maintain accurate records: Document participant interactions, progress, and supporting information to ensure complete, accurate, and up-to-date case files for program and board review.
Coordinate communication: Serve as the primary liaison between participants, treatment providers, and program staff to support clear, consistent communication and successful outcomes.
Identify and resolve issues: Evaluate participant challenges, identify root causes of non-compliance, and collaborate with program staff to develop appropriate solutions.
Ensure program consistency: Work with colleagues to promote consistent application of procedures, documentation practices, and monitoring standards across the program.
Escalate compliance concerns: Identify and report potential violations or risks, escalating issues to the Program Coordinator for further evaluation and action as needed.
Support program integrity: Contribute to a fair and accountable process that balances participant support with the program’s public protection mission.

Benefits

Work/life balance with hybrid schedules or partial telework may be available within the state of Montana.
38 paid days off a year including vacation, sick leave and holidays.
Military leave: You’ll get up to 15 days of military leave with full pay.
Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises.
Health, dental, vision, life insurance coverage, flexible spending accounts, EAP
Free telehealth and access to free employee medical clinics through our medical plan
Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary.
A third optional 457(b) deferred compensation plan is also available.
Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness
Career progression, training opportunities and room for professional growth.
State employee discounts at various businesses across the state.
This position may be covered by a Voluntary Employee Beneficiary Association (VEBA)