Under moderate supervision, this role assists with evaluating, configuring, documenting, deploying, maintaining, upgrading, training, and troubleshooting ERP, Manufacturing Execution Systems (MES), or Operations Process Management (OPM) software systems. This includes all other interfaced and integrated software applications and associated business processes. The position involves assisting in defining data and system requirements, developing interface and integration requirements, and authoring requirements documents, conceptual design documents, and process maps. It also includes assisting in the development of application concepts and designs that meet user and business needs, authoring acceptance test plans, and conducting testing of new/revised functionality and software upgrades. The role provides user support, responds to questions, offers ad hoc education, and assists in reporting technical issues. Additionally, it involves authoring user manuals, developing training curriculum and materials, and conducting user training. The position supports the implementation of software upgrades, enhancements, and new functionality, and assists in overseeing and enforcing software security guidelines. Data management, mining, and governance activities within ERP, MES, or OPM systems are also part of the responsibilities, as is the creation and maintenance of documented business processes and procedures, utilizing lean principles for effective and efficient business performance. Ensuring compliance with internal/external regulatory requirements for implemented software applications and processes is also a key function.
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Job Type
Full-time
Career Level
Entry Level