Manufacturing Systems Administrator

Armacell • Usa, NC

12d • Onsite

About The Position

The Manufacturing Systems Administrator provides site-level administration, operational support, and continuous improvement for manufacturing applications and related shop-floor systems at Armacell’s Mebane facility. The role is the primary plant contact for AIMS MES, ADVISE, and related production systems, supporting application reliability, accurate system execution, user readiness, master data quality, and issue resolution. The administrator works with Production, Supply Chain, Engineering, WAM, Global IT, central application support teams, and vendors.

Requirements

• Associate degree in Information Systems, Computer Science, Computer Programming, Manufacturing, Business, or a related field, or equivalent relevant experience.
• Experience supporting manufacturing systems, business applications, or manufacturing operations.
• Working knowledge of production workflows and shop-floor operations.
• Strong troubleshooting, analytical, problem-solving, communication, and training skills.
• Ability to work independently, prioritize competing issues, and manage multiple assignments in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Ability to work effectively in a cross-functional and global team environment.

Nice To Haves

• Three or more years of system administration or manufacturing-application support experience in a manufacturing environment.
• Experience with SAP production or inventory processes and MES applications such as AIMS or ADVISE.
• Experience with application administration, user-access management, system configuration, testing, validation, and operational governance.

Responsibilities

• Provide day-to-day administration and operational support for AIMS (MES), ADVISE, production reporting, and related shop-floor applications.
• Monitor application health, availability, performance, and production impact; coordinate timely resolution of system issues.
• Manage user access, profiles, permissions, application configuration, and system master data according to company standards and governance requirements.
• Support system changes, implementations, upgrades, testing, validation, and production-readiness activities before shop-floor release.
• Maintain application documentation, support procedures, governance records, work instructions, and system support guides.
• Identify recurring issues and recommend improvements to system reliability, usability, productivity, quality, and data visibility.
• Set up and maintain new part numbers and manufacturing master data in AIMS and ADVISE using approved sources, including the Armacell Master Data Management portal and Plant Cost Model.
• Coordinate data validation with Production Management and Engineering to ensure materials are accurately configured and ready for shop-floor execution.
• Support manufacturing-related SAP processes, production orders, batch verification, material-consumption accuracy, reporting, and basic order corrections, including TECO and UnTECO support within assigned authority.
• Monitor interfaces between SAP and manufacturing systems; investigate system-related production issues and coordinate corrections or escalations.
• Support reporting, dashboards, KPI tracking, data collection, and automation initiatives; validate production data and identify reporting-efficiency improvements.
• Provide system support and information for data-integrity, reconciliation, inventory-correction, and discrepancy investigations while ownership remains with the assigned business function.
• Provide first-line support for production employees, operators, team leads, supervisors, technicians, engineers, and managers using manufacturing systems.
• Perform on-the-floor assessments to distinguish system, equipment, process, and user-related issues; troubleshoot basic errors and coordinate escalation when needed.
• Guide users on proper system usage, production-order completion, transactions, reporting, and accurate data entry.
• Develop and deliver training, onboarding, work instructions, and support materials for new and existing users; promote standard processes and best practices.
• Work with operational teams and the manager to identify system-utilization gaps, process-improvement opportunities, and training needs.
• Maintain and use the label Access database; support Loftware label configurations and related label-printing systems.
• Coordinate printer validation, troubleshooting, connectivity, and configuration checks with IT to support consistent label printing across production areas.
• Monitor and validate Wyse terminals and related shop-floor hardware; identify degraded or non-functional equipment and issues affecting production.
• Create and track IT support tickets and coordinate repair or replacement activities with IT and Purchasing.
• Serve as the primary plant liaison with Global IT, central application support teams, SAP and MES support, application vendors, and local stakeholders for manufacturing-system matters.
• Submit, coordinate, and track support tickets with clear problem descriptions, examples, business impact, and follow-up through resolution.
• Document recurring issues, corrective actions, and follow-up items to support governance, root-cause analysis, and continuous improvement.
• Partner with Production, Supply Chain, Engineering, WAM, IT, and vendors to resolve issues, support projects, and maximize system reliability and business value.
• Communicate with employees and leaders at all levels regarding system status, risks, priorities, and required actions.
• Create and maintain AIMS checksheets, attributes, tables, and related system elements in accordance with approved requirements.

Benefits

• Healthcare benefits including medical and prescription drug coverage, dental, vision, and mental health and wellbeing resources.
• Financial programs including 401(k), life insurance, short- and long-term disability coverage, and opportunities for performance-based incentive compensation.
• Paid time off including 12 holidays and generous PTO.
• Training and educational resources through a personalized learning management system.
• Giving and volunteer opportunities, as well as discounts on retail products, services, and experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree