Manufacturing Office Administrator

Mauser Packaging Solutions•North Wales, PA

1d•Onsite

About The Position

Mauser Packaging Solutions is seeking a dedicated Manufacturing Office Administrator to join their team. This role is crucial in supporting various departments including Customer Service, Production, Accounts Payable, and Administrative Human Resources. The company is committed to helping customers achieve better sustainability with their packaging through innovation and a forward-looking team. This position offers opportunities for growth and development within a company that values making a difference and environmental stewardship.

Requirements

Minimum of a High School diploma/GED.
5-7 years of Office Administrative experience required.
Microsoft Office Suite proficiency (basic to above average computer skills including Excel).
Ability to perform basic quantitative skills.
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication skills.
Always conduct oneself with the highest level of professionalism.
Strong customer service advocacy and problem-solving skills.

Nice To Haves

Associates or bachelor’s degree preferred.
CRM experience preferred.
Bilingual English/Spanish a plus.

Responsibilities

Establish relationships with customers and resolve complaints satisfactorily, obtaining supervisor guidance when necessary.
Manage order entry and maintenance for assigned accounts, filing customer paperwork such as shipping documentation and customer orders.
Review plant delivery schedules against requested dates, resolving conflicts by tracking and communicating changes and potential service issues to customers.
Communicate order confirmations, changes, and cancellations to customers and internal team members.
Submit Delivery Receipts for billing after shipment and prepare Credit Memos for customer issues.
Prepare reports for Plant Management and customers, such as inventory and open order reports, and track shipments associated with invoices.
Process plant claims, including deductions for shortages, quality issues, and miscellaneous items.
Print work orders and report daily production.
Compile data from multiple sources into spreadsheets, create graphs, and prepare PowerPoint presentations.
Ensure incoming materials match packing lists and update inventory as applicable.
Complete inventory cycle counts on a predetermined schedule.
Work hands-on on the production floor with supervisors to coordinate orders, schedules, and carriers for outbound loads.
Print and collect BOLs as orders are shipped.
Confirm work orders are released correctly and resolve any issues promptly.
Code and enter invoices, complete 3-way match, and resolve errors with receipts.
Reconcile price differences between POs and invoices, and maintain AP records.
Prepare documents for controller for month-end accruals.
Communicate payment information to vendors as requested.
Order office, janitorial, and other miscellaneous plant supplies.
Restock breakrooms and office supplies.
Maintain capital files.
Verify production entered against production reported.
Sign for packages and sign vendors and visitors in/out.
Assist Supervisors, Managers, and HR Generalist/Manager with tracking PTO/vacation requests.
Keep employee communication boards updated, including federal and state postings.
Act as a liaison for basic HR-related questions, directing employees to HRG/HRM for more complex issues.
Track and coordinate plant celebrations.
Coordinate and order meals for trainings and guest visits.
Collect confidential employee items, such as doctor's notes, and store them securely.
Assist HRM with Open Enrollment activities and communications.
Conduct pre-employment mouth swab drug tests once trained.
Conduct hourly new hire onboarding using the Oracle platform, including electronic I9/E-verify.
Phone screen hourly candidates once trained.
Help coordinate, schedule, and participate in onsite job fair events.
Perform other duties as assigned by management.