Manufacturing IT Support Engineer
About The Position
MACOM (NASDAQ: MTSI) is a global leader in the design and manufacture of advanced semiconductor products. We are seeking a Manufacturing IT Support Engineer responsible for the setup and first-line support of the Lowell site’s manufacturing IT hardware and software needs, as well as driving continuous improvement to the operations systems. This role will provide sustaining support for factory computer and tablet-based workstations and software, partnering with operations and IT to troubleshoot and resolve issues to ensure efficient manufacturing. The IT Support Administrator will also coordinate hardware/software updates with factory management. This is a dynamic role, requiring the ability to adapt to various team needs daily.
Requirements
- Minimum Bachelor Degree in Information Technology, Computer Science, or related field.
- 2-3 years of experience supporting IT systems in a manufacturing environment
- Must be comfortable working in a clean room environment and be willing and able to wear a smock suit.
- Must be willing to skew work schedule as needed to support FAB need.
- Expertise in Windows OS and infrastructure
- Good time management, multitasking, and networking skills
- Strong inter-personal skills and ability to motivate team members.
- Some computer application programming experience.
- Customer service orientation and creative problem solving skills
- Candidate must be an US person due to ITAR regulations.
Nice To Haves
- Professional certifications are a plus
- Experience with managing a team is a plus.
- Understanding of the semiconductor process flow, structure and functions is a plus.
Responsibilities
- Maintain catalog of all manufacturing hardware and software including specialty application software
- Support and troubleshooting of factory specific hardware and software applications
- Develop plans for Manufacturing IT infrastructure improvement and execute to the plan.
- Build familiarity with operator MES Eyelit interactions to assist in continuous improvement in operator interaction with workstations
- Partner with IT on maintenance and replacement of manufacturing PCs
- Serve as the first point of contact for manufacturing related hardware and software issues and partner with IT on resolution
- Work closely with operations management to coordinate activities
- Partner with manufacturing personnel to highlight gaps and inefficiencies in the manufacturing IT systems and drive improvements to address them
Benefits
- Health, dental, and vision insurance.
- Employer-sponsored 401(k) plan.
- Paid time off.
- Professional development opportunities.
- Restricted stock unit (RSU) awards
- Cash bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
