Manufacturing Excellence Coach - North America

Barry Callebaut • Chicago, IL

5d • $118,000 - $145,000 • Onsite

About The Position

Barry Callebaut is a global organization poised for growth, committed to delighting customers, out-performing competitors, and driving sustainability and innovation. We are a leader in complex manufacturing and supply chain solutions, focused on being a best-in-class employer. We seek diverse and passionate individuals who thrive in a dynamic environment, embrace continuous learning, live our values, and love chocolate.

The Global Manufacturing Excellence (ManEx) Coach is responsible for driving continuous improvement initiatives, optimizing manufacturing processes, and fostering a culture of excellence within the manufacturing environment. This role involves identifying areas for improvement, implementing best practices and Barry Callebaut Operating System (BCOS) work processes, and coaching teams in our manufacturing footprint to achieve best-in-class performance across the factories' balanced scorecard. The primary focus is to impact business performance by consistently enhancing the competencies of BC leaders, support functions, and core team colleagues in line with BC Values and BCOS principles. A critical deliverable is the creation of a high-performing manufacturing working environment with a ZERO LOSS mindset and 100% participation. The impact of the role is measured through tracking progress of Plants Manufacturing KPI’s Balanced Scorecard and the progress of plant maturity levels with implementation master plans.

The primary responsibility is to ensure the proper level of skills and qualification resides at the plant or facility to successfully deploy the loss elimination skills needed to deliver the site CBN (Compelling Business Need). This includes providing the Site leadership team a calibrated assessment of BCOS implementation from the perspective of total integration of the pillars. The role provides direct coaching to Site Leadership teams on the next steps, their criticality, and how to deliver them. It promotes the reapplication of approaches and techniques globally while assuring tools are used according to the standard. Ensuring close alignment with the BCOS strategy for the Region, effective application of all work processes for loss elimination, and integration across pillars are key. Key responsibilities include shaping and driving the implementation of the BCOS program and strategic projects in alignment with the Global CSD (Customer Supply & Development) “Go For Zero” ambition. Mapping site maturity against the BCOS framework, building the manufacturing excellence roadmap with Cluster Leads, Plant Managers, and the BCOS Director are also crucial. Providing education and capabilities to site pillar leaders, supporting the certification process, and assessing/educating site leaders on pillar work processes and maintenance of site pillar boards are essential. Coaching sites' CI leaders and Plant Leadership Teams to drive change management aspects of BCOS (process and culture) to directly impact plant results is a core function. Conducting regular assessments on pillar work processes, routine management adherence (RTT), identifying improvement opportunities, developing actionable insights, and providing correct action recommendations with follow-ups are required. Driving program priorities and focus of pillar work processes based on data analytics and performance metrics, addressing site business objectives (CBN and financials), and encouraging continuous benchmarking and sharing of best practices are vital. Executing improvement initiatives at a tactical level, working closely with sites to implement best practices, standardize work processes, and improve operational efficiency are expected. Engaging with frontline employees, cell leads/supervisors, and middle management through hands-on coaching (GEMBA), mentorship, and guidance, with direct involvement in day-to-day operations and processes to understand capability gaps and program corrective actions, is necessary. Facilitating workshops and training sessions to develop pillar work process competencies when required, and providing education to local sites/pillar leads on BCOS work processes in line with program maturity (Phase 0 to Phase 4) and expected assessment criteria results are part of the role. Collaborating with cross-functional teams and stakeholders, leveraging global standards and Technical Platforms communities, and encouraging “give and get” processes and horizontal replication of company current best approaches (CBA) are important. Maintaining a strong connection with Global CI communities, educating, and encouraging digital adoption towards achieving best-in-class performance and smart factory status are key. Acting as a catalyst for change, inspiring, motivating, and empowering teams to embrace change, adopt best practices, and drive operational excellence is crucial. Transforming factories into a new era of technological advances with attention to the human aspect and change management, developing shop floor operators to take ownership and pride in their work and performance, is a significant objective. Owning the BCOS program at the Regional level, addressing current and future capability needs to deliver BU and Regional CBN, and leading BU/regional BCOS Networks are also key responsibilities.

Requirements

• Bachelor's degree in Engineering, Operations Management, or related field
• TPM / IWS / WCM Plant Operating Systems deployment experience
• Six Sigma or Lean certification as an additional capability
• Strong understanding and know-how of Lean manufacturing principles, Six Sigma methodologies, Total Productive Maintenance (TPM) and other improvement techniques
• Analytical mindset with the ability to visualize and interpret data or metrics
• Project management skills to oversee multiple improvement projects simultaneously
• English language proficiency is required
• Coaching/Consultancy Skills: This role requires the ability to deliver results through others.
• Demonstrated ability to develop capability in Managers, Technicians and Contractors.
• Able to identify and leverage the unique capabilities of others and build successful teams.
• Demonstrated ability to inspire others and lead cultural change in a mature organization.
• Travel requirements: between 50 to 75% within region or sporadically traveling globally
• Shop-floor orientated role, hence regular on-site presence is crucial
• At least 10 years of experience in manufacturing environment with in-depth knowledge of production, quality, process control, asset management, cost structures and digitalization, in a multinational business context.

Responsibilities

• Shapes and drives the implementation of the BCOS (Barry Callebaut Operating System) program and strategic projects in alignment with the Global CSD (Customer Supply & Development) “Go For Zero” ambition.
• Map the maturity of the sites against the BCOS framework, build the manufacturing excellence road map together with the Cluster Leads, Plant Managers and BCOS Director.
• Provide education/capabilities to site pillar leaders and support for the certification process. Assess and educate site leaders on pillar work processes and maintenance of site pillar boards.
• Coach the sites CI leaders and Plant Leadership Team to drive change management aspects of all BCOS (process and culture) to impact directly plant results.
• Conduct regular assessments on pillar work processes, routine management adherence (RTT) identifies opportunities for improvement and develop actionable insights and provide correct actions recommendations plus follow ups.
• Drive program priorities and focus of pillar work process based on data analytics and performance metrics – addressing site business objectives (CBN and financials).
• Encourage benchmark continuously, referring plant to learn and share best practices to/from other plants.
• Execute improvement initiatives at a tactical level i.e. working closely with site to implement best practices, standardize work processes, and improve operational efficiency.
• Engage with frontline employees, cell leads/supervisors, and middle management through hands-on coaching (GEMBA), mentorship, and guidance. Direct involvement in day-to-day operations, processes, to understand capabilities gaps and program corrective actions.
• When required facilitate workshops and training sessions to develop pillar work processes competencies.
• Provide education to local sites/pillar leads on BCOS work process in line with program maturity (Phase 0 to Phase 4) and expected assessment criteria results.
• Collaborate with cross-functional teams and stakeholders. Leverage global standards and Technical Platforms communities while encouraging “give and get” processes and horizontal replication of company current best approaches (CBA).
• Maintain strong connection with the Global CI communities, educate and encourage digital adoption towards achieving best in class performance and smart factory status.
• Act as a catalyst for change, inspire, motivate, and empower teams to embrace change, adopt best practices, and drive operational excellence.
• Transform a full set of factories into a new era of technological advances with great attention to the human aspect and change management, developing and seeing shop floor operators taking ownership and pride in their work and performance.
• Own the BCOS program at Regional level.
• Address current capability needs to deliver the BU CBN.
• Address future capability needs to deliver the Regional CBN.
• Lead BU/regional BCOS Networks.

Benefits

• Salary Range of $ 118,000 - $145,000, depending on factors such as experience and location, plus annual bonus and our comprehensive benefits package.
• Paid time off
• Paid Holidays
• Flex Days
• Environment that welcomes workplace flexibility
• An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
• Ability to grow personally and professionally within an organization that values development and internal career growth.
• Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior