Manufacturing Engineer, Poultry

JBT Marel•Alpharetta, GA

33d•Hybrid

About The Position

This role focuses on reducing risk and loss by monitoring, measuring, communicating, and improving the customer experience of new or revised products. The objective is to ensure a successful transition of new products from R&D to Customer Care within the first year of introduction. The position aims to identify opportunities to enhance customer satisfaction and generate revenue for JBT, while also supporting change processes like resolving component obsolescence. A key aspect involves training service professionals and reporting on their qualification levels, detailing the transition process, and ensuring spare parts availability for new product launches. The role requires measuring on-time delivery of parts, reviewing parts usage, refining spare parts lists, and tracking manufacturing schedules. It also involves planning and reporting on cross-functional deliverables during the transition period, such as ensuring functional specifications, systems engineering documentation, and service professional training are completed. The Manufacturing Engineer will visit customers to understand field issues related to secondary processing (SP) products, services, and parts availability, coordinating with Customer Care to improve customer satisfaction and experience. This includes establishing process documents, participating in the warranty process, and collaborating with R&D to enhance system performance, reduce costs, improve uptime, and refine the new product development (NPD) or handoff process. The role also involves implementing Key Performance Indicators (KPIs), Root Cause Investigations (RCIs), and measurement systems to drive behaviors that improve uptime, reliability, and customer experience. Gathering and communicating customer experience data to stakeholders for action and resolution is crucial, utilizing the Salesforce Customer Care module, reviewing service reports, and communicating issues to Product and Engineering Teams. The role also involves identifying and communicating troublesome parts or process steps that diminish customer satisfaction and supporting the SP Product Manager with field insights on Life Cycle Asset Management (LCAM) and Total Cost of Ownership (TCO), as well as supporting Engineering and Procurement with insights on supplier quality, delivery, and obsolescence issues.

Requirements

Bachelor of Science Degree in Engineering or Project Management
Training skills
Strong organizational, negotiating, planning and influencing skills, verbal and written
Proficiency in Microsoft Office software applications
Attention to detail
Follow through and completion skills
Pleasant assertiveness and determination
Critical thinking skills to interpret and use information from a variety of sources and interpret highly technical concepts
Ability to develop, monitor, analyze, and control projects
Good organizational skills with the ability to handle multiple tasks and thrive in a change-oriented, fast-paced, high stress environment
Ability to read and interpret and produce engineering and assembly drawings
Leadership and team-building experience with the ability to integrate a diverse group of people to achieve objectives
Ability to shift style and effectively interface with co-workers, customers, and suppliers
Well-structured and organized problem solving/root cause analysis skills
Preventive and corrective action skills
Strong reporting and presentation skills
Ability to travel as needed
Minimum three years of experience in the areas listed above.

Nice To Haves

Experience as a Systems Engineer, Sustaining Engineer or Reliability Engineer
Experience in supplier/procurement processes
Knowledge of industrial food processing environment
Technical background in manufacturing, fabrication, construction, and service disciplines
Working knowledge of design, CAD, ERP and engineering change process
Ability to establish relationships and support Customer Care and Applications Engineering teams at site

Responsibilities

Reduce risk and loss by monitoring, measuring, communicating, and improving the customer experience of new or revised products.
Assure the successful transition of new products from R&D to Customer Care.
Identify opportunities to improve customer satisfaction and generate revenue for JBT.
Support the planning and execution of a change process such as the resolution of component obsolescence.
Train or arrange training of service professionals, including assessing and reporting qualification level.
Report training status of mechatronic systems in the 12-month transition period from first field test to Customer Care handoff.
Detail the transition process and the rituals that signal transfer of responsibility.
Make spare and wear parts available for product for launch date and for the 12-month transition period.
Measure OTD of parts for new mechatronic systems.
Review recommended vs. actual parts usage in transition year.
Refine recommended spare parts list and assist in setting initial inventory amounts.
Track manufacturing schedule and volume via Kingston operations (to set quantities).
Plan and report cross functional deliverables during the 12-month transition period.
Visit Customers to understand issues related to secondary processing (SP) products and services and parts availability.
Coordinate closely with Customer Care to improve customer satisfaction and customer experience.
Ensure and report planning and execution of service or refurbishment activity.
Establish process documents and workflow where needed to implement a service agreed upon by the Product Team and the Direct of Customer Care.
Participate in warranty process and recommended actions involving equipment.
Coordinate closely with R&D to improve system performance, lower cost, improve uptime, improve NPD or handoff process.
Provide ideas and concepts from working closely with customers and service techs.
Identify potential upgrade kits or component improvements that improve customer satisfaction and generate incremental revenue for JBT.
Help design and document kits.
Implement KPI, RCI and measurement systems to drive behaviors that improve uptime, reliability or lead to positive customer experience.
Gather from multiple sources information on the customer experience of SP product and service and communicate top priority to stakeholders for action and resolution.
Use Salesforce Customer Care module.
Read service reports and advise the Product Team and Engineering Team of major issues.
Communicate any database absence or integrity issues.
Participate in customer, service team meetings and warranty reviews.
Communicate customer feedback on parts price to CC Commercial and Product Teams for review and action.
Identify and communicate troublesome parts or missed prospect-to-startup process steps that are diminishing customer satisfaction.
Support the SP Product Manager with field insight on Life Cycle Asset Management (LCAM) and Total Cost of Ownership (TCO).
Support the Engineering and Procurement Team with field insight on supplier quality issues, delivery issues, and obsolescence issues.