Manufacturing Business Systems Analyst

James Hardie • Berwyn, IL

6d • $148,000 - $150,000 • Remote

About The Position

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®. With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities. For more information, visit www.jameshardie.com.

Requirements

• Bachelor’s degree in Management Information Systems, Information Technology, or related plus 5 years of experience in designing, configuring and implementing Manufacturing Execution (MES) and Quality Management Systems (QMS), and business partnering or related.
• Deep expertise in Manufacturing Execution Systems (MES) and Enterprise Resource Planning Systems.
• Strong business partnering capabilities and analytical skills.
• Demonstrated experience working alongside manufacturing operations.
• Strong understanding of current manufacturing practices.
• High-level experience with data reporting tools, configuration and customization of applications, functional specification writing, root cause analysis, helpdesk ticketing, and service level agreement (SLA) monitoring.
• Demonstrated understanding of Quality Systems Wonderware (a SCADA/HMI software) and PLC (Programmable Logic Controllers).

Responsibilities

• Analyze engineering and business date processing problems to develop new business processes and implement solutions to complex applications problems.
• Support stakeholders to prepare return-on-investment analyses and business cases for project review and approvals to aid in decisions on system implementation.
• Assess the usefulness of existing application systems.
• Provide staff with ongoing assistance solving computer-related problems for Manufacturing applications.
• Troubleshoot program and system malfunctions through root cause analysis and determine appropriate solutions to restore normal functioning.
• Update configuration to improve workflow, working with developers to ensure adequate end user testing and acceptance.
• Consult with business stakeholders to identify opportunities to optimize existing processes and technologies, ensure agreement on system principles, and assess new technologies and business solutions.
• Coordinate support escalation, communication with business, service desk, and technical teams.
• Support cross-functional issues investigation, testing, and resolution.
• Interface with internal / external auditors during SOX audits.
• Ensure that all Information Systems Helpdesk Service Level Agreements and metrics are adhered to.
• Research and identify appropriate solutions to optimize and develop programs that meet staff requirements.
• Develop, document, and revise functional specifications from business requirements for the development team.
• Develop training and process documentation to work with new functionality and projects for staff.
• Use the computer in the analysis and solution of business problems for medium sized projects from definition through implementation.
• Communicate issues, enhancement, project status to business stakeholders and management.
• Work closely with relevant business teams to recommend business process changes based on knowledge of manufacturing solutions and best business practices.
• Provide staff with ongoing assistance solving computer-related problems for Manufacturing applications.
• Assist users in determining the best methods for data reporting.

Benefits

• Comprehensive low-cost co-pay Health Insurance; medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary
• 11 paid holidays per year
• Paid vacation
• Paid sick leave
• Wellness Program
• Employee Assistance Program
• Parental Leave
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level