Manual Order Processing (MOP) Specialist -Contractor - Part-Time
About The Position
The Manual Order Processing Specialist is responsible for processing manual motor vehicle record orders for multiple Canadian provinces and U.S. territories from initiation through completion. This role involves handling a high volume of driver release documents that must be carefully reviewed and analyzed prior to submission to the appropriate province or territory. The Specialist is also responsible for completing a high volume of data entry based on state and provincial results within established service-level timeframes. The successful candidate will work collaboratively within a team dedicated to delivering an exceptional customer experience.
Requirements
- Strong business acumen
- Attention to detail
- Basic typing skills
- Basic proficiency in Microsoft Word
- Basic proficiency in Microsoft Excel
- Ability to evaluate dynamic and evolving scenarios
- Ability to conduct thorough research to resolve customer inquiries
- Ability to apply sound judgment
- Excellent organizational skills
- Initiative
- Ability to adjust priorities quickly as business needs change
Responsibilities
- Process and accurately analyze driver release documents
- Perform data entry and self-auditing of motor vehicle record information
- Manage a high volume of paper-based processing, including printing and scanning
- Provide exceptional customer service by responding to order-related inquiries via email
- Communicate timely updates to customer account managers as needed
- Perform a variety of tasks that may change frequently and require adaptability
- Maintain productivity in an environment with frequent interruptions and shifting priorities
- Make informed job-related decisions in accordance with established office policies and procedures
- Evaluate potential impacts of decisions prior to implementation
- Work independently while identifying opportunities to improve efficiency and effectiveness
- Adapt to frequent changes in workload and operational demands
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
