Manhattan Active WMS Support

Diverse Lynx LLC • Troy, MI

1d • Remote

About The Position

This role involves providing advanced (L2/L3) technical support for Manhattan Active WMS, including troubleshooting issues, resolving bugs, and performing system configuration for bug fixes and performance tuning. The consultant will also be responsible for handling updates, patches, and upgrades, developing automated solutions, optimizing workflows, and identifying enhancements. Collaboration with various IT teams, infrastructure, ERP systems, and warehouse operations is crucial, as is acting as a liaison with the Manhattan CSO organization. Adherence to IT Change Management and Governance processes is required.

Requirements

• Experience working in a WMS Support team.
• Warehouse operations domain experience is a must.
• 10+ years of working with best-in-breed WMS Solutions is a must.
• Manhattan WMS and LM experience is mandatory.
• Multiple full lifecycle MAWM Implementation experience.
• Good understanding of complete WMS Process Flows.
• Good experience in WMS Cloud implementations.
• Understanding & Developing Complex WMS Rules.
• Understanding & Developing Workflows.
• Excellent technical skills and ability to independently handle technical assignments.
• Understand & capable of designing WMS and/or Legacy system(s) Integrations.
• Strong communication skills, both verbal and written.

Nice To Haves

• Open to travel at least 20% with no restrictions to travel to Mexico and Canada.

Responsibilities

• Provide advanced (L2/L3) support, troubleshoot issues, and resolve bugs.
• Perform MAWM configuration for bug fixes and performance tuning, ensuring alignment with business needs.
• Handle updates, patches, and upgrades.
• Develop automated solutions and optimize workflows (picking, packing, etc.).
• Identify system enhancements.
• Collaborate with IT, infrastructure, ERP (e.g., SAP), and warehouse operations teams.
• Liaise with Manhattan CSO organization on issue resolution, platform capabilities, and enhancements.
• Adhere to and align with IT Change Management and Governance processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed