Case Create/Establishment and Interstate Compliance Unit
About The Position
The Manatee Clerk’s Child Support Program provides comprehensive case management including; locating parents responsible for the support of a child, establishing paternity, obtaining, enforcing and changing child support orders. This position is responsible for providing superior service to both internal and external partners of the Clerk’s Office. The Case Manager I safeguards confidential information, accurately and effectively utilizes the Child Support Management system to work assigned tasks related to Child Support Program services. This is a full-time, non-supervisory position reporting to the team Supervisor.
Requirements
- High School diploma or GED
- One year of recent and relevant experience that demonstrates the ability to apply acute attention to detail in maintenance of detailed data, preferably in an automated systems environment
- Basic mathematical aptitude, as well as alpha and numeric filing skills are required
- Computer literacy which includes, but is not limited to, proficiency in Microsoft Windows suite
- Thinking critically; defined as reading, understanding and taking appropriate action on detailed and complex information
- Ability to quickly adapt to changes
- Sitting for prolonged periods of time
- Repetitive actions/motion of one or both hands
- Hearing ordinary conversation and office sounds
- Effective listening skills
- Verbal communication in person and on the phone
- Written communication by hand and on PC
- Bending/squatting/kneeling
- Ability to lift up to 25 lbs.
Responsibilities
- Provides excellent customer service to all in person, in email and over the phone; is approachable, helpful and personable; and answers questions knowledgeably and with patience
- Communicates effectively both verbally and in written form
- Interviews customers to assist and address case inquires
- Interacts with Legal Services Providers, other states, employers and other business partners
- Attends court to negotiate agreements, testify and facilitate court proceedings
- Performs case management duties as assigned by the supervisor
- Initiates and maintains a complete and accurate record, using the case management system and established division procedures
- Makes decisions based on procedures, case information and documentation received
- Initiates and responds to requests from external and internal business partners
- Gathers information, analyzes case data and takes next appropriate action
- Accurately processes incoming mail and takes the next appropriate action
- Completes assigned CAMS tasks accurately and timely
- Completes assigned DOR data lists
- Proficiently completes financial reviews and request balance updates as needed
- Facilitates the accurate distribution of collections
- Perform genetic testing collection as needed
- Perform location activities as needed
- Successfully manages multiple competing priorities
- Provides assistance to other CSP teams as needed
- Regular and reliable attendance is an essential function of this job
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
