Managing Vice President, Technology Product Management & Platform Strategy

Gartner•Stamford, CT

39d•$208,000 - $261,000•Hybrid

About The Position

This newly created, high-visibility role is pivotal in shaping Gartner’s technology product management and platform strategy for Sales and Services. The MVP will lead strategic product management for Territory and Service Request systems, platform operations, and value capture for CRM and AI technology investments supporting 10,000+ Sales & Services users. Working across business, technology, data, and operations teams, this individual will help ensure investments are prioritized, adopted, measured, and continuously enhanced to drive productivity, client engagement, retention, and growth. Success in this role requires a strong blend of product management leadership, strategy, stakeholder influence, and analytics, ensuring Gartner's technology ecosystem delivers measurable business outcomes and exceptional user experiences.

Requirements

12+ years’ progressive experience in areas of technology, product management, operations, digital transformation or related fields
Proven track record in leading large-scale, cross-functional initiatives with measurable business impact
Ability to translate business strategy, user needs, and market trends into compelling product roadmaps and platform investments.
Experience with CRM, Salesforce, and AI tools; understanding of enterprise security and compliance.
Demonstrated ability to identify, scale, and optimize digital and AI-enabled solutions that drive operational efficiency and business growth.
Strategic, analytical mindset and ability to translate business needs into technology solutions
Expertise building and leading product organizations that leverage Agile principles, experimentation, user feedback, and continuous delivery.
Exceptional stakeholder management and executive communication skills
Demonstrated ability to lead, mentor, and develop high-performing teams
Bachelor’s degree required

Nice To Haves

Experience in consulting, transformation, strategy, or enterprise change initiatives is highly preferred, with demonstrated success driving impact through influence rather than direct authority.
MBA or advanced degree preferred

Responsibilities

Lead the vision, strategy, and execution for Sales and Services Territory and Service Request automation, ensuring alignment with Gartner’s business priorities and measurable outcomes.
Leverage emerging AI innovations to build compelling territory design tools.
Oversee a multi-disciplinary team delivering L1 support for Salesforce and AI tools, product management for the ISR Tool, and security/compliance for the Salesforce platform and AI tools.
Champion the implementation of AI and emerging technologies to drive productivity, simplify workflows, and deliver innovative solutions across core territory tools, platform operations, ISR and end-user support.
Build and operationalize frameworks to quantify the ROI of CRM and AI investments, partnering with stakeholders to maximize value realization.
Serve as a trusted advisor, collaborating with Sales, Services, Analytics, IT and Change Management leaders to drive technology adoption, integrated experiences, and business agility.
Inspire, mentor, and develop high-performing teams across product management, platform operations, and value capture, fostering a culture of innovation and strategic thinking.